REI is a popular outdoor store known for its wide selection of gear and friendly service. Customers appreciate the helpful staff who offer advice on products like boots, shoes, jackets, and pants. Many reviews highlight the high quality and durability of their products, especially trail shoes and outdoor clothing. REI caters to outdoor enthusiasts of all levels, providing equipment for hiking, camping, kayaking, climbing, and other activities. The store features a good variety of backpacks, gear, and clothing, with some customers mentioning the availability of test areas, such as climbing walls, to try out equipment before buying. An important benefit for members is the lifetime membership program, which involves a one-time fee and allows for benefits like returns and discounts on returned items, making it easier to get good gear at great prices. While some find the prices a bit high, many see the value in the quality and the return/exchange policy. Customers also enjoy the store's environmentally conscious approach and the selection of sale items, including returned gear offered at discounted prices. Overall, REI is viewed as a place for outdoor lovers to find everything they need for their adventures, with helpful staff and a strong community feel.
Bobby is the best bike mechanic around. 5 star service and communication. Krystal is also amazing and always makes the REI experience 10/10 highly recommend
June 2026
Great staff, extremely helpful crystal was fantastic
June 2026
The staff has changed, and although the store looks better, the customer service are no good, very disappointing Now I have to travel to Jacksonville.
