U-Haul of Winter Park offers truck rentals, trailers, cargo vans, and other moving solutions. Reviews present a mixed experience. Several customers report excellent and quick service, describing the staff as knowledgeable, friendly, and very helpful, with a rental process that is fast and easy. Some note a great selection and a sense of urgency from employees, allowing for very short wait times. However, other reviews describe serious problems. One customer reports the worst experience ever, citing faulty and dangerous equipment, including a nasty truck with damage and a severe alignment issue that made it unsafe to drive. They allege poor communication and a lack of accountability from the store. Another reviewer felt overcharged due to an unverified mileage discrepancy. While many find it a preferred location with a consistently good and efficient experience, warnings exist about potential vehicle safety issues and billing errors.
I had a great experience working with Joseph and Matthew in the store. They were helpful in finding the right trailer for me even though it was not at their location. Very appreciative of their help.
April 2026
Joseph was outstanding with a hospitality mindset from greeting us > counter check-in > information > departure. Did not feel like a transaction!
March 2026
My rental was not available at my original location even though I requested 3 weeks in advance. I had to go further to pick it up. The person that called me to advise me of the location change was rude and had an attitude. Other than that service was great.
