December 2018 by Lynn D.
Sun Trust is running a scam on seniors, and taking advantage of social security deposits that they know are regulated by the government. My husband and I opened separate accounts, both in excess of 5 figures to take advantage of their summer promotion to open an account, direct deposit monies, maintain a balance and in return, receive $250.00 Well, we both opened the accounts in June, had monies direct deposited from our social security accounts, and maintained the balances that were part of the transaction. Neither of us received our bonus money, and upon visiting the branch my husband was told "too bad." "They have no control, because our social security checks did not start arriving until the 17th of the month." This is just bad business, bad customer service, and truly not reflective of what we understood SunTrust to offer. I have two other accounts (business ones) that also maintain 5 figure balances. I plan to close all 4 accounts if this is not resolved to our satisfaction. I have gone online and requested intervention as the bank manager was not helpful at all.
