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February 2024 by peter pinkham
We came in today with a small problem - we had an RV tire that needed a new stem. They assured us they had the correct materials and could get it taken care of in a timely manner. So, we dropped it off. When we came by about 2 hours later it was finished and ready to go exactly as promised. The price was unbelievably low. They took care of our problem with no fuss and no muss in a very professional manner. I wish all places were like this. So, if you need something with your tires or your car fixed I suggest you give them a shot at it. Two ??
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October 2023 by Jeff Doss
Thieves! They gave me one price and then when I went back to pick up my vehicle the guy Steve or Stan trippled the price of the oil change. And he had my vehicle tied up for days. Find somewhere else to go unless you want to be ripped off. They are gouging people
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October 2023 by b m
I would leave them zero stars if I could. Steve is a liar. We had a conference call regarding fees for work that wasn't done and myself and 4 others listened to the price this man agreed to. And we were going to pay although we didn't feel like we should and sent a worker to pick it up today and this guy blatantly lied and tried to extort more money. Holding the company's vehicle for ransom which has cost us thousands. He just does not understand who was sitting at the table, but rest assured, he will.
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October 2023 by Lovie McVeigh
Don't do it! O asked for a quote to fix the air conditioner and Steve calls to tell me it will be 300$ to do diagnostic on the front air and a separate fee for the back. Then proceeds to tell me it's two units and it's NOT . So I asked him not to do anything unless he hears from me, so I call and tell them to please leave keys and now suddenly there's a performance test that he did that I now need to pay for to tell how the performance of the ac is doing. Are you flipping kidding me?!! And has instructed his worker to tell me I have to come talk to Steve or they won't release my vehicle. You cannot make this up. So take off work and come grovel to new. Not today buddy
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September 2023 by Victoria Crosby
My husbands car broke down about 15 mins from the shop we had it towed there and were happy with the customer service at first until we showed up. If I’m paying for a diagnostic on my car that should mean you tell me everything that Is wrong with my car especially if you are charging 150 dollars per diagnostic. When we got there and payed almost 400 dollars for them to fix our car which only took a hour to fix might I add. I understand your employees need to feed their families but when the part cost 24 dollars and the rest was for labor… for an hour ??? Make it it make sense ….we turned on the car and the check engine light was on which was not on when we brought it in . I proceeded to ask as to why they only told us the one issue and not all the problems with the car and the only thing they could tell us was “well we were only told to get the car running”….. by who… not by me or my husband and then I proceeded to ask well what were the other codes?… “oh idk we didn’t write them down”. And then they wanted to charge us another 150 to run another diagnostic. Now we have to take more time to fix this next issue because from the start they didn’t mention anything about this second issue and returned our car to us with the check engine light on!!! UNPROFESSIONAL!!!! We could’ve received a call saying I just ran the diagnostic this is all that popped up we can fix it for this price or we can just get the car running for this price. UNFAIR PRICES… UNPROFESSIONAL AND NONTHELESS IRRITATING!!!
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August 2023 by Kevin Jacques
I dropped off my car for 4 new tires and an oil change and a diagnostic on another problem. Prior to dropping off the car, I had zero tire pressure light on my dash that were lit up. After getting it back the tire light is on. I call and ask about it and I get told that they broke one while getting the air out of the tire. And the other one was already off and just spinning around on the tire. I asked if they broke it isn’t it their responsibility to fix it? Which the mechanic told me “no, it’s not my fault. We have to let the air out to change the tire” I simply don’t understand how it’s not their fault if they broke something.
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August 2023 by Victoria Dominguez
My husbands car broke down about 15 mins from the shop we had it towed there and were happy with the customer service at first until we showed up. If I’m paying for a diagnostic on my car that should mean you tell me everything that Is wrong with my car especially if you are charging 150 dollars per diagnostic. When we got there and payed almost 400 dollars for them to fix our car which only took a hour to fix might I add. I understand your employees need to feed their families but when the part cost 24 dollars and the rest was for labor… for an hour ??? Make it it make sense ….we turned on the car and the check engine light was on which was not on when we brought it in . I proceeded to ask as to why they only told us the one issue and not all the problems with the car and the only thing they could tell us was “well we were only told to get the car running”….. by who… not by me or my husband and then I proceeded to ask well what were the other codes?… “oh idk we didn’t write them down”. And then they wanted to charge us another 150 to run another diagnostic. Now we have to take more time to fix this next issue because from the start they didn’t mention anything about this second issue and returned our car to us with the check engine light on!!! UNPROFESSIONAL!!!! We could’ve received a call saying I just ran the diagnostic this is all that popped up we can fix it for this price or we can just get the car running for this price. UNFAIR PRICES… UNPROFESSIONAL AND NONTHELESS IRRITATING!!!
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August 2023 by Edgar Carbaat
Service was ok, but charging over $100 to install on 2 new tires on a Honda accord which I brought in I find excessive, had another 2 new tires installed and an oil change in another store for under $90.
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July 2023 by Jujuan Drakeford
I really appreciate the team that works here at pure auto from the owner, to the front desks and the mechanics. Every one made sure that I was safe and a satisfied customer. When I called them about the previous work I had done and the issue I was facing. The owner and one of his mechanics physically went over and beyond my expectations to make sure my vehicle was safe to drive. I highly recommend this business for your auto needs.
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July 2023 by Jason Small
I always bring my car to Pure Auto Center and have received great service. However, today was the icing on the cake. The owner Steve saw a post I made about needing electrical help with my car and messaged me directly. He understood I wasn't trying to break the bank as my car is much older and gave me a bunch of troubleshooting tips. You don't see too many businesses doing that these days, kudo to you Steve!
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July 2023 by Katie Thompson
Drop my boyfriend truck off to get a alignment the guy was giving him extra attitude my boyfriend rolled it off he has wide tires and a lift kit was just happy it could get in and get a alignment. I called back a hours later just seeing what time it would be ready seeing that I had surgery to go to and he was going to drive me the guy gave me attitude saying he was looking for the control arms cause are control are to small and the cant Aline it ok cool I said o need the truck back to go to Jacksonville have to be there at 3 guy said it won’t be ready by 3 come get it it I said ok we’ll be there in a minute I talk to my boyfriend we decide to see what it would cost we get there the guys being very rude acting like we have no idea what we’re talking about “ boyfriends a road side mechanic” and they stopped looking cause we’re coming to get the truck I asked him to please look and let us know what it would cost he came back a few minutes he said it would cost 1500 dollars for two control arms labor and alignment ok cool you can charger what you want. We asked if they could just remove the leveling they said it won’t fix we need new control arm. Ok well just take it and do it are self then go get. Then my boyfriend gets to doing it and I’ve lost two Lugnuts I called back asked to speak to a manager and the manager is very rude with me. I asked him to not be rude of me and then he says here you go and slams the phone down and hangs up on me. I called back and asked to speak to the owner and they keep claiming they did not pull the tire off. So what I’ve learned is they are very rude to there customer so I’m never coming back and will recommend no one to go
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June 2023 by Patricia Fincham
Excellent Customer Service! Jasmine, Charles, & Dale were very pleasant, courteous, knowledgeable, & helpful. Best service, of this kind, I ever received. I was most impressed. Will definitely return.
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May 2023 by Ricky Taylor
I had a flat tire today. Work and customer service at this location is outstanding.
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March 2023 by Amber Lemley
Charles, Dale & Floyd go the extra mile to provide exceptional service! Knowledgeable, polite and will do everything they can to get you back on the road!
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February 2023 by Danielle Waller
These guys are very honest and true. I was having issues with the warranty company GWC and he got on a three-way call with them and me. He spoke his mind and tried his best to work things out. He's definitely my car guy from now own.