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February 2025 by April Carter
This is such a DISAPPOINTMENT from Spectrum. As a business Owner, amongst hundreds who suffered a tremendous loss from Hurricane Milton. My business took on a very hard hit from the hurricane.
I’m taking my money and business elsewhere. They would not disconnect the services while the business is temporarily closed from the impact of this hurricane. If they did I would lose my business number which we’ve had for years. In order to reconnect services they wanted an additional $40.00 up charge. After disputing why the up charge, I then agreed to the new service charge.
Only to be TOLD, I can only get the standard charge for services restored is with AUTO PAY or it will be an additional $5.00 on the bill and Wi-Fi is would be an additional $10.00 plus taxes and fees.
The BREAKDOWN:
Internet/Voice was $136.98 plus tax
$179.98 Auto Pay includes $40 Up charge
$184.98 W/O Auto Pay
Upfront Restart Charge $194.98
Billed 18 days later for $184.98
After giving this company year’s of business and it took them almost a month to restore service from the hurricane.
Good RIDDANCE!!!!!
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January 2025 by dalenis Escobar
The best!
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November 2024 by Doreen Bustamante
When you call a company that you are paying for in the United States, you should be able to speak with someone about a problem in the United States.I just got off the phone with somebody from somewhere.That didn't understand a word.I was saying I didn't understand a word.They were saying and it was just very frustrating
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October 2024 by Pam P
Price kept rising so I changed company. I called told them. They do not precalculate. So that was fine. Now taking another month when I am not longer a customer?? Not good customer service at all. It's a rip off. We are elderly only use Internet 82.99 is alot of money for just internet. We pay every month how about those that don't. We have to be penalized for them ? We are done. Crooked company.
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October 2024 by Marie-Anne Granata
We were.never offered the new customer offer when my daughter signed up. I called today and all they did was lower 30 dollars but also changed my gigabytes to 400 mgbs.. They made.everything very confusing because we had service thru an apt. Contract. But they could have offered my daughter the new customer offer..
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March 2024 by Elsie Shirley
I want to commend Nina Balducci store specialist for her level of efficiency expertise and excellent customer service. She is an asset to Spectrum
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January 2024 by O Lay
Cost of service keeps ??? .and when you aren’t aware you may be paying for streaming services that you didn’t use!!
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August 2023 by William R.
Spectrum has decided to upgrade my equipment. They sent two new boxes but one of them needs to connect with a coax connection. These only connect to HDMI. I got on their chat and verified that the new equipment doesn't connect to coax but I could go to a spectrum store and pick up a converter.So I took time today and my gas to go to their store. When I got there I am told they don't have those at the store. I am livid.So I drop off the old equipment and come home. I get on their chat and proceed to tell them about their misinformation. I tell them I want a tech to drop one off at my front door. They tell me that someone 18 or older needs to be there. I tell them I am not going to waist more of my time waiting for their tech. They can leave it at the front door like they did the two boxes they left a few days prior. They tell me they can't do that a tech would have to come out. I told them I would leave the useless box on the front step and they can come get it.They tell me they can't do that.Now I had a cable run through my back yard and not buried one day with no one at my house.My cable was cut prior to Christmas and after about a week they sent a tech out to work on other but didn't fix it. They had to send another person a few days later.With this most recent issue I did all they told me to do and I realize this may sound like a Karin moment but I have been reasonable.So I am asking what service providers do you all have. What services do you have. And if you don't mind my asking I would like to know about how much you pay a month. I am seriously considering changing services.I guess 0 isn't an option for review
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August 2023 by Carlos Alvarez
When you call to sign up, the answer right away (within 30 seconds). But when you call to answer, you are at least on a 20-40 minute wait on a good day, which the repetitive answering machine on the background telling you to download the spectrum app...However, the reps were very helpful!
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August 2023 by Angela Babb
Why is it so difficult to find a live person to talk to
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July 2023 by Adjanie B.
I called the customer support center to cancel my services & was advised it would be best to go to a Spectrum store to return equipment and cancel account to avoid an equip return fee outstanding and rushing me to return them. She scheduled a 12 PM apt at the 6013 Wesley Grove Blvd location and advised no worries if I run late. I missed the 12 PM but went at 7:40 PM same day to return. The gentleman there said he cannot take the equipment as the acct is greyed out, because it was not yet activated. I told him I had trouble finding a connection so I could not active the service. He said something along the lines of "welllll then I can't take it"- very nonchalantly. I told him what the call center agent said and he laughed telling me he doesn't know why they said that and that I need to call them to cancel, then come back to return. Not only was I being told 2 diff things, but my time and gas was wasted driving 16 miles there and 16 back with the problem unresolved. The gentleman at the store was nonchalant and passive aggressive about the whole thing which made it worst. I probably wouldn't be so mad about being misinformed if he was apologetic and informative. Why would she set an apt to cancel and return at the store if it was not an option? I don't think she lied- WHY DO YOU HAVE A JOB if you cannot service customer returns and cancellations at once? Spectrum must be wasting money on brick and mortar if all we need is to call the center to cancel and return at a UPS store no hassle. I called the center the next day and a nice young lady apologized and advised I can simply take it to a UPS store, no label needed and transferred me to billing to cancel my services. The short to avg height and average build white male at the store can provide better customer service help to people and be nicer.
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June 2023 by Brian H.
We've had spectrum for 10 years and haven't really had that many problems except for the past 30 hours we haven't had internet and they won't be out here to check out the problem for another 6 hours. This is the worst.
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June 2023 by Jim B.
I went into the store today to get assistance in switching my cell phones from AT&T to Spectrum. I made an appointment for 1:20 and arrived at 1:00 and was seen immediately. The techs were very friendly and helpful. They were able to get my phones switched over and activated. There was some5 delay in getting the data copied from my old phone but another tech came over and she fixed the issue. When I left both phones were working correctly.
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June 2023 by Esther Leah E.
Horrible customer service. An employee, Jason, was incredibly disrespectful and rude. When I told him so, he used the excuse that there were a lot of people in the store. His job is treat all customers with respect and common courtesy, no matter how many people are in the store. There were only two employees working and about fifteen customers - hire more employees to serve the customers. But don't take your frustration out on the customer. Every time I go into this store, the employees are unhelpful and flat out rude.
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March 2023 by Jason C.
Great company!!
