Spectrum
Cell Phone Stores,
Internet Service ProvidersHours:
30432 CR 54, Wesley Chapel FL 33543 Hours
About Spectrum
Spectrum, a prominent provider of internet, TV, and phone services, has received mixed reviews from its customers. While some customers praise the efficiency and expertise of the store specialist, Nina Balducci, and the helpful customer service representatives, others have experienced long wait times when calling for support. Despite having a reliable service for 10 years, a few customers have encountered internet outages that took several hours to resolve. The installation process has also been a point of concern, with one customer reporting a lack of technician knowledge and a lengthy installation time. However, the company's high-speed internet offerings and user-friendly streaming app have been well-received. Overall, Spectrum's service quality appears to be a mix of positive and negative experiences, with room for improvement in certain areas.
Most Recent Reviews
March 2024
I want to commend Nina Balducci store specialist for her level of efficiency expertise and excellent customer service. She is an asset to Spectrum
August 2023
When you call to sign up, the answer right away (within 30 seconds). But when you call to answer, you are at least on a 20-40 minute wait on a good day, which the repetitive answering machine on the background telling you to download the spectrum app...However, the reps were very helpful!
June 2023
We've had spectrum for 10 years and haven't really had that many problems except for the past 30 hours we haven't had internet and they won't be out here to check out the problem for another 6 hours. This is the worst.
More Comments(70)
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