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August 2023
When you call to sign up, the answer right away (within 30 seconds). But when you call to answer, you are at least on a 20-40 minute wait on a good day, which the repetitive answering machine on the background telling you to download the spectrum app...However, the reps were very helpful!
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June 2023
We've had spectrum for 10 years and haven't really had that many problems except for the past 30 hours we haven't had internet and they won't be out here to check out the problem for another 6 hours. This is the worst.
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February 2023
Totally unhelpful. Just literally asked the lady for help setting up my cell phone and she said follow the paper. If I didn't have trouble following the paper, I wouldn't have driven 30 minutes to get helped in the physical store.
