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August 2023 by William R.
Spectrum has decided to upgrade my equipment. They sent two new boxes but one of them needs to connect with a coax connection. These only connect to HDMI. I got on their chat and verified that the new equipment doesn't connect to coax but I could go to a spectrum store and pick up a converter.So I took time today and my gas to go to their store. When I got there I am told they don't have those at the store. I am livid.So I drop off the old equipment and come home. I get on their chat and proceed to tell them about their misinformation. I tell them I want a tech to drop one off at my front door. They tell me that someone 18 or older needs to be there. I tell them I am not going to waist more of my time waiting for their tech. They can leave it at the front door like they did the two boxes they left a few days prior. They tell me they can't do that a tech would have to come out. I told them I would leave the useless box on the front step and they can come get it.They tell me they can't do that.Now I had a cable run through my back yard and not buried one day with no one at my house.My cable was cut prior to Christmas and after about a week they sent a tech out to work on other but didn't fix it. They had to send another person a few days later.With this most recent issue I did all they told me to do and I realize this may sound like a Karin moment but I have been reasonable.So I am asking what service providers do you all have. What services do you have. And if you don't mind my asking I would like to know about how much you pay a month. I am seriously considering changing services.I guess 0 isn't an option for review
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August 2023 by Carlos Alvarez
When you call to sign up, the answer right away (within 30 seconds). But when you call to answer, you are at least on a 20-40 minute wait on a good day, which the repetitive answering machine on the background telling you to download the spectrum app...However, the reps were very helpful!
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August 2023 by Angela Babb
Why is it so difficult to find a live person to talk to
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July 2023 by Adjanie B.
I called the customer support center to cancel my services & was advised it would be best to go to a Spectrum store to return equipment and cancel account to avoid an equip return fee outstanding and rushing me to return them. She scheduled a 12 PM apt at the 6013 Wesley Grove Blvd location and advised no worries if I run late. I missed the 12 PM but went at 7:40 PM same day to return. The gentleman there said he cannot take the equipment as the acct is greyed out, because it was not yet activated. I told him I had trouble finding a connection so I could not active the service. He said something along the lines of "welllll then I can't take it"- very nonchalantly. I told him what the call center agent said and he laughed telling me he doesn't know why they said that and that I need to call them to cancel, then come back to return. Not only was I being told 2 diff things, but my time and gas was wasted driving 16 miles there and 16 back with the problem unresolved. The gentleman at the store was nonchalant and passive aggressive about the whole thing which made it worst. I probably wouldn't be so mad about being misinformed if he was apologetic and informative. Why would she set an apt to cancel and return at the store if it was not an option? I don't think she lied- WHY DO YOU HAVE A JOB if you cannot service customer returns and cancellations at once? Spectrum must be wasting money on brick and mortar if all we need is to call the center to cancel and return at a UPS store no hassle. I called the center the next day and a nice young lady apologized and advised I can simply take it to a UPS store, no label needed and transferred me to billing to cancel my services. The short to avg height and average build white male at the store can provide better customer service help to people and be nicer.
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June 2023 by Brian H.
We've had spectrum for 10 years and haven't really had that many problems except for the past 30 hours we haven't had internet and they won't be out here to check out the problem for another 6 hours. This is the worst.
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June 2023 by Jim B.
I went into the store today to get assistance in switching my cell phones from AT&T to Spectrum. I made an appointment for 1:20 and arrived at 1:00 and was seen immediately. The techs were very friendly and helpful. They were able to get my phones switched over and activated. There was some5 delay in getting the data copied from my old phone but another tech came over and she fixed the issue. When I left both phones were working correctly.
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June 2023 by Esther Leah E.
Horrible customer service. An employee, Jason, was incredibly disrespectful and rude. When I told him so, he used the excuse that there were a lot of people in the store. His job is treat all customers with respect and common courtesy, no matter how many people are in the store. There were only two employees working and about fifteen customers - hire more employees to serve the customers. But don't take your frustration out on the customer. Every time I go into this store, the employees are unhelpful and flat out rude.
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February 2023 by Lauren S.
Totally unhelpful. Just literally asked the lady for help setting up my cell phone and she said follow the paper. If I didn't have trouble following the paper, I wouldn't have driven 30 minutes to get helped in the physical store.
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January 2023 by Bill M.
To make a long story short. In the photos you'll see my original quote from the Spectrum representative was $42,80 per month plus taxes and a $19.99 one time charge. That's for internet and TV essential. Good deal right? I was paying $49 per month with my previous company Frontier. The other two documents are an email and my first bill from Spectrum with all three reflecting different final numbers. One hand doesn't know what the other hand is doing. In a nutshell, Spectrum refused to honor the quote I was given. The problem is, I already switched everything over and canceled my Frontier service and sent back all of the equipment. After approximately 3 hours on the phone with several representatives from different departments and one customer service manager I was no further along then when I started. The list of excuses are as follows:* I can't change your bill.* There's nothing more I can do for you.*What do you want me to do?*We don't do that here, I'll have to transfer you.* The last department you spoke to does that we don't.*What company gave you that quote?*I don't have that information in front of me.*Did you call your sales person back?* You'll have to go to the Spectrum store, they'll be able to take care of that, I can't ...... So I went to the Spectrum store at The Grove at 6:30 in the evening and it was like watching clowns run a Chinese fire-drill around a tiny car.They employees were talking, joking and having a great time while the customers somewhat patiently waited to get just an inkling of attention from anyone who would acknowledge their existence. Needless to say, when I was finally called up, I laid down my paperwork and explained everything again in detail for the 25000th time that evening only to be looked at, dumbfounded, as if I had a horn growing out of the top of my head and the associate said to me, "what do you want me to do?" I was stunned, it was as if I never said anything to him. This ended up getting me nowhere so I went back home and called (Spectrum Customer Solutions Retention). There is no direct number but you can ask for them. They are the ones you talk to when you're dropping your service. You know, the ones that beg you to stay? For me to keep my cost close to what I had previously with Frontier, I had to drop the spectrum TV essentials and drop down to 300 mbps. Basically, SPECTRUM TOTALLY RENEGED ON THEIR AGREEMENT . Their customer service is horrible, it took two different technicians to finally figure out how to connect up my system. The billing department doesn't know left from right and I have a feeling this is just the beginning of my problems as long as I stay with Spectrum. I think I made a big mistake switching over.
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December 2022 by Tricia J.
My internet went out on Christmas Eve and on New Years. Naturally on during the Christmas Eve fiasco a rep couldn't come out until after Christmas -understood...but when the system went out again on New Year's Day seriously....I have another provider scheduled. They simply are not worth the hassle. I would not recommend this company to anyone.
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November 2022 by Elijah VanBrocklin
José helped us out quick and easy !We appreciate the professionalism and serviceThanks!
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August 2022 by Dana T.
0 stars. Doors are locked 40 minutes before closing time, no sign on the door indicating different hours. Lights and TVs still running like someone just locked the doors so they can sit in the break room and twiddle their thumbs for the last hour of their shift.
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July 2022 by Ian Z.
I saw others complaining about Spectrum and did not realize how bad the service is. I canceled Spectrum service and need to return the equipments. I came when the store is open and it has been about 50 mins and I am still waiting. Terrible and will never use Spectrum ever.
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June 2022 by Kayla L.
I wasted gas driving 10 miles to get here, only for them to be closed 35 minutes earlier than their advertised closing time. Don't waste your time.
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May 2022 by Richard F.
Got our internet and TV package installed this week. The Tech they sent was not very knowledgeable and took a very long time to install. Once installed it is working just fine with 450 mps on the download. They also have an app that allows you to stream TV channels which is pretty nice.
