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August 2025 by Mukesh Amarath
Kyle and.Niki were very helpful. Their unwavering effort to resolve my issues is truly commendable. Despite multiple challenges, both Kyle and Niki relentlessly persevered until the matter was taken care of. This store will get my full support.
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August 2025 by Rebekah
Miah was extremely helpful & totally professional. Thank you for hiring such proficient individuals.
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August 2025 by Joe Savage
Customer service at this store is terrible!!! The manger is very rude and seems uninterested if you’re not there for new service. She would tell reps to stop helping customers if they weren’t getting some type of new service. I’m not sure how this manger got her position but she’s a terrible leader and if this is how AT&T treats their customers I’ll be taking my business elsewhere. DO NOT GO TO THIS STORE UNLESS YOU LIKE BEING TREATED TERRIBLY.
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August 2025 by William Knight
I was recently overcharged on my AT&T internet bill by $150. I did not have any success resolving my problem by making calls to various departments of AT&T. That's when I decided to visit the AT&T store in Acworth, Georgia. I was paired with customer service rep, Kyle Gibson. Kyle was most attentive in listening to my dilemma and understood what needed to be done. He navigated through the system reaching different departments and explained the situation each time. He was relentless in his efforts. After about an hour Kyle reached the right department, explained the problem, and had the $150 charge removed from my bill. Kyle's professionalism is a true testament to what customer service should be. Thank you, Kyle.
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August 2025 by Ashton Infanti
Unwilling to assist and rude as hell.
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August 2025 by Brenda Folds Biddy
Today I went into the store in my Acworth GA area.. Miah was super! As a retired widow..Since 2018...I haven't upgraded since then. She was very kind explaining what I needed to do and assured me I could find a new phone that would work with my budget and needs since my phone crack on the picture taking place could not be fixed and I've had insurance on it over 10 years.
She gave me a phone # as well to call when ready etc. to confirm all the information as far as what my insurance covers! I’m so happy she was so kind to us “old folks” and was very patient with our lack of knowledge.
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August 2025 by Mark Flores
Ceighln D's was awesome! Very helpful! Professional and same goes to the other employee she speaks Spanish. Both were very helpful. Highly recommend coming to this place. Please avoid going to the one in Acworth they have cero ethic to help the customers.
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August 2025 by Alicia S.
I have been to this store 2x now. The first time I swore I wouldnt return and that was about 2 years ago or so. I popped in bc ive been having issues unlocking my phone since April. Been through all the things. The person I spoke to on the phone said I could visit any store location for additional help. Upon walking in, 3 employees were sitting at a table. 2 get up and walk in different directions clearly not wanting to help me. The third walks toward me while looking like she lost a bet, says, how can I help you in the worst greeting ive ever seen or heard LOL I thought, oh.. you seem so happy to be here today. She tells me they dont do anything with phones being unlocked and she cannot look at my account. I tried to explain I was told to come in the store, and she cut me off and said, what are you talking about? I cant see anything on your account you can go on line and open a claim.... I said ok, thanks. Idk why they told me that. The quest continues and I left.
Thanks for nothing!! BTW the claim has been open since April.... I cannot stand att and im trying so hard to switch but they make it almost impossible. The store and online customer service is the absolute WORST!! AND DONT GO TO THIS LOCATION IF YOU NEED help whatever so ever!!!
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August 2024 by Len T
It's probably the worst experience in the store that I had in a long time. Sales people had a very condescending attitude, and it felt like they didn't give a damn about customers what so ever. Frankly, I was on the edge with the att before and now will definitely going to switch to another company.
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August 2024 by Darrell Shelnut
Had a billing issue and stopped by this location. I was helped by Sequoyah and had the most pleasant experience. I definitely recommend this location for your ATT needs. ??
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August 2024 by Myung Lee
This location sucks. They make you wait a long time, even with 8 employees taking breaks and walking like a turtle speed at best
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August 2024 by Sean McColgan
Would've been nice if one Associate took care of me when he was done with the previous customer, but instead he played on the phone until somebody else came in the door and took care of them instead of me and I had to wait for another associate to finish what she was doing to take care of me
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August 2024 by Helen Simmons
It was a quiet rainy evening when I went into this ATT store at about 5:30pm. There were no customers in the strore at the time that I could see. Two young women. sales associates, approached me at the same time to offer assistance. When I spoke to both of them directly in regards to my non-working ATT flip phone, yes I still do own a 5G flip phone by choice that had fallen in a puiddle of rain water and had stopped working, the first young woman immediately told me that "they don't fix phones there and that there was nothing I can do but buy a smart phone." I was not pleased with that response and then the other young woman, JENNIFER, stepped in and gave me some options, like how to maybe dry out my phone safely and if that didn't work, where I can actually buy another phone like the one I have that would accept my all important "Sim" card. Therefore I wanted to commend JENNIFER on her caring and friendly attitude along with her knowledge & suggestive selling skills that were very helpful to me and I am very thankful to JENNEIFER that she stepped in to assist a senior customer like myself. Thanks again JENNIFER!!! Keep up the great work. I hope ATT knows that you are an asset to their fine Company especially on the sales Floor..
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August 2024 by Laily Coleman
Natalie was excellent & helped us so much setting up our new accounts. Tafari & MK helped us get a great deal & were super friendly. We are so thank for all of them!
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August 2024 by Antonio Washington
Miah was very knowledgeable about the services and products. Acworth Georgia ATT store had a relaxing environment. It felt like home
