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March 2024 by Richard Vanater
Very professional service!
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January 2024 by Meg D
Ordered my phone online for in store pick up. It was ready within a couple of hours. I went inside to pick it up and the young man that welcomed me asked what he could help me with. I told him I was picking up a phone. He asked for the name and went to grab it and brought it back to me. Handed it to me and that was basically it. I explained that I had never owned an iPhone before and was curious about the set up (typically they’ve done it in store in the past on my other phones ) and he said that the instructions inside should tell me what to do… isn’t that part of their job? To help the customer with questions they have? I was very put off by this and instead of spending more money in there for a case, charger base, etc I went elsewhere for those items. It wasn’t the best experience unfortunately.
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January 2024 by Abir Eid
The best store Acworth they are very kind with any one go inside the store
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January 2024 by Christi Herzer
The employee that assisted us with friendly, but offered nothing in the way of assistance outside of swapping my sim card. Since the Android14 update my phone drops from the network quite frequently only allowing emergency calls. The store offered no help other than to replace the sim card, which did not work. I have talked to Samsung and AT&T. I am now actively looking to swap our mobile services and home internet services ASAP. It's absolutely ridiculous that I have been trying to get this resolved since Christmas. At&T says it's a Samsung issue with the update and Samsung says it is not their issue.
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January 2024 by Anna Kay Ferraro
AMAZING experience here. We went in to transfer my phone plan from T-Mobile to AT&T and it was so quick and easy. The representative that helped us was Maya and she was fantastic! She was so sweet and helpful. I was able to keep my same number and we were in and out within 20 minutes. This store is also so clean and beautiful on the inside. Thank you, Maya! <3
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January 2024 by Mustafa Guven
The staff at this location are very rude and never keep their promises. Multiple times they said I will be getting credit for signing up with AT&T and yet for it to come through. Once it’s resolved I will update my review.
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December 2023 by LaDarious Clark
Horrible customer service! Every time I came in the store it took over an hour to resolve my problem. I was promised $350 worth of gift cards and only got $100. I was sold an Apple watch by an employee I’m assuming that was training because I was paying for an active line for my watch that I couldn’t use. Don’t recommend this store!
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December 2023 by Audrey Croft
I came in 11/20 to set up my new 15 Max Pro and return my 14 Max Pro. I was fortunate to have had the privilege to work with Terrance, Acworth store manager. I have found him to be very exemplary in his ability to be supportive and respectful especially after having a very trying experience with AT&T over the last 3 months in attempting to transfer my services from Roswell to Kennesaw. He appears to be passionate and enjoy making a difference and bring positivity to the workplace. I really enjoy collaborating with him. I hope to get him every time I’m in need of assistance at the AT&T Acworth store. You have a great team at Acworth (teamwork makes the dreamwork).Audrey C
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December 2023 by Tabitha Hudson
I love Stephanie. When I tell you she was patience with my mama and I. She so darn helpful. I can’t thank her enough. She wasn’t pushy and made us feel like a value customer. We ended up getting iPhone watches with a deal they had on top of getting my dad another phone. Good customer service is hard to find now days. She went above and beyond. Thanks for laughs and service.
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December 2023 by Carol Eubanks
Danny at our Acworth GA, store was outstanding! We bought 2 new cell phones and accessories to! The employees were all great but thankfully we got Danny to help us! Very knowledgeable and friendly!
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December 2023 by Roy Lang
Was in a panic, had switched from Verizon to AT&T, couldn’t log in iMessage so I deleted my eSIM leaving phone useless. I went in the store and Stephanie was awesome and helped me in 2 minutes.
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November 2023 by Katie McFalls
Joey was incredibly knowledgeable and helpful. He helped fix a mistake from another store and went above and beyond to make sire we were taken care of.
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October 2023 by Benjamin Lewis
Store manager Terrence was very friendly and the representative Natalie helped me with all my purchases. I will be recommending everyone to the Acworth AT&T store. Thanks again
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October 2023 by Edward Western
I stopped in the Acworth AT&T store to price shop a swap from my current provider. My family and I were greeted by Cooley. Cooley was an outstanding representative for AT&T, which was a big contributing factor in my decision to make the swap to AT&T. He was friendly, knowledgeable, and had patience with my family's indecisiveness when selecting a phone. After a bunch of back and forth with the kids, the store didn't have the pink iPhone that we wanted. Manager Terrence called another store, and was able to find the pink iPhone. Terrence drove to the other store and picked up the phone so we wouldn't have to settle for something else. Thank you Cooley and Terrence for a great experience!! Keep up the great customer service; the other providers should take notice on how to treat customers.
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October 2023 by Brenda A
We came to this location regarding an issue with a different location hoping to get some answers and although they weren’t able to help because they’re two different locations, the manager Christian and his coworker Terrence were EXTREMELY rude and even laughing in our faces that we couldn’t find a solution to our situation. The manager said “not my customers not my problem”. These people lack professionalism, understanding, integrity, respect, and empathy. The ONLY person who was at least willing to hear us out was Mia. Y’all have the wrong person as manager. What a trashy experience with trashy people, Christian and Terrence. Eww, they could at least dress professionally even if they don’t act like it. Such ugly people with ugly attitudes. If you want a bad experience with Christian and Terrence, then do come to this location. If not, stay away from ugly, disgusting, and UNPROFESSIONAL animals like Christian and Terrence. Thank you, Mia for being the ONLY kind person.
