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December 2023 by Mildred Hornblower
I’ve called repeatedly and the receptionist NEVER picks up the phone and NEVER returns calls. I need to cancel an appointment, and it seems the tactic is to never respond so they can later charge me for not showing up. Y’all need to address whomever is supposed to handle the phone and tell them that they are supposed to ANSWER THE PHONE!
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November 2023 by Caitlin
Just left massage envy Acworth after getting a massage by Samuel. Absolutely one of the best massages I’ve ever had! Will absolutely be going back just for him!
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July 2023 by Stephanie Livingston
Stephen was AWESOME. I’m a hair stylist, so my neck and shoulders STAY hurting. I couldn’t turn my neck for 3 days! Making an appointment was simple- and an hour later, I can move again! Definitely, definitely get in here and see Stephen!
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July 2023 by Julie Jones
Tia was great! Will definitely be back.
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June 2023 by Elvire Francisco
Roxy is friendly, courteous, and gives a great whole body massage. ?
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May 2023 by Susan Rodgers
I've been a loyal customer for years, and they gave away my time slot to another client. Since I can never get an appointment, I canceled my membership and still haven't received a call from the manager or my money back.
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May 2023 by Victoria Wynn
I booked an appointment over the phone for my boyfriend as a birthday gift. When he arrived the receptionist was on speakerphone with someone and ignored him for a while, didn’t intake him properly until someone stepped in and told her to and was overall unfriendly. Not to mention the massage therapist was very chatty and spoke about very personal things as well as religion. All wildly unprofessional. My card was on file and was supposed to be marked as the paying party but he was told to pay and had to end up calling me. It was his first massage and it was such an off putting experience. He never wants to go back.
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May 2023 by Leah S
THE most unprofessional assistant manager I've ever met! Was rude and generally made me feel bad about coming in, and I for sure won't be coming back! The whole place smelled like sewage and the therapists made me feel uncomfortable- not to mention the flickering lights made me feel like I was about to get robbed... and with a 100$ cancellation fee?? for an appointment I made that same day that cost 60$ ?!!?!? I DID GET ROBBED......
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November 2022 by Triniti Jordan
location only has 1 or 2 good masseuse at this location. Malcom is AMAZING. but it’s hard to get an appointment with this location because the website says to call the location. front desk girls always send the calls straight to voicemail. so i went to the location and she’s just sitting there ignoring all the calls. maybe hire better front desk people. i even called the location from my car just to see her decline the call and get back on her phone.
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October 2022 by Janice Oddo
First time at massage envy and although I was skeptical at first, I was pleasantly surprised. I've been a massage therapist for 15+ years and Ive heard mixed reviews over the years. But I'm happy to report the receptionist was very kind and professional, the facility was clean and it smelled really nice. I had Samuel as my MT and he was great. He worked on everything I wanted done and I feel absolutely fantastic. I'm usually a chatty cathy during massages but after a hectic week, I needed some quiet and calm. I appreciated the fact he read the room and didn't try to strike conversation other than to check with me if I was OK and if the pressure was fine. It was just what I needed. So thank you!I docked one star because the table needs more padding. A piece of egg crate foam underneath would've made a huge difference. Not Samuel's fault at all. 5 stars for him! ⭐⭐⭐⭐⭐
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May 2022 by Raelynn Kelly
Lauren did an excellent Facial and explained everything well. Gave me recommendations for next facial.
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March 2022 by R. Shropshire
This is a great place for a massage. The experience was great from the time I walked in. The employee who greeted me was great. Made me feel comfortable. Massage therapist was Frances and she had the right amount of pressure for me! Very good. I will be returning.
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March 2022 by Grace Beecham
I'm an employee at a location in Nashville and tried to call and book an appointment. The front desk sounded tired and unfriendly. It didn't give me a lot of confidence that a massage would have been any different had I been able to book one.
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February 2022 by Charleane LaCroix
Roxi is magical! She’s will make you feel relaxed and comfortable. She’s amazing at deep tissue massage and knot release! Always a great experience!
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November 2021 by D Zack B.
Friendly staff, personal service. Always on time. Love the location . Become a member today and take care of you bodies health. It's well worth IT!!
