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January 2024 by Melinda
Great company! The staff at the Acworth location are exceptional! Our flooring looks amazing.
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January 2024 by Danny Futrell
Excellent customer service before and after the project. The staff checked in daily during the install to make sure things were going well. The workmanship of the installer(s) was too notch however, the communication from the installation team (or lack thereof) prevents me from rating the satisfaction as a 4 or 5 star.The installation team left on day 2 with no communication that they were leaving for the day or when they were planning to return. When they had not arrived by their usual starting time on day 3, I contacted the office who in turn reached out to the installation team and I was told they would return between 4:30 and 5:00pm the following day…which was acceptable to me. I received a confirmatory text message around 4:00pm that day telling me the installation team would return between 4:30 and 5:00pm the next day. Approximately 45 minutes later, the installer rang my doorbell stating he was there to complete the install. We have 2 indoor cats that we have to isolate when workers are at our home because they are not allowed outdoors as one of them is deaf. We also have a 75 pound german shepherd-lab mix dog that must be isolated when workers arrive. Since the workers are in and out and not too good about making sure the doors remain closed we could not allow them in until our pets were secured. The unexpected arrival when we were informed twice the workers would not return on that day was aggravating to say the least. After a delay to allow us to secure our pets, the workers were allowed entry and completed the job.The work they performed was excellent quality and I recommend Mr. Hardwood for your hardwood floor installation needs but the communication from the installation team needs improvement. (I believe part of the communication issue arises from cultural differences as the lead installer is from a European country and does not seem to have mastery of English as a second language).
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January 2024 by Kevin D
Very professional, prompt, and excellent installations. I've used them 3 times with excellent results.
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January 2024 by Allen McElrath
I had a great experience with Mr. Hardwood. Hayden was my salesperson. My installation was done in the most professional way. The entire process was explained to me and it went smoothly and as explained. I absolutely love my new hardwood floors. The installers were great with the process and carful in handling my furniture. Thank you
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January 2024 by Tonya Mullen
This is our second installation with Mr Hardwood, we had hardwood and LVP done this time. We cannot say enough great things about the quality of the work and the professionalism that we experienced! Everyone is a pleasure to work with and we are thrilled with the results! You can”t go wrong withi this company! We have already planned our third job with them!
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December 2023 by Jewel Newman
The service was exceptional, the price was fair, and the product and look of our new hardwood is superb. Thank you Mr. Hardwood for enhancing our home!
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December 2023 by Sarah
From start to finish, the best quality and most professional service we have ever had. Hayden is very polite and professional. Joe did a great job matching our wood trim.
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November 2023 by Misty W
Came out for estimate. Asked for 3 separate projects with one being very time sensitive. The owner assured me that they could do it in time but never finished sending the full estimates. After stating I just wanted the one room done for now, I kept getting the run around from office and owner. Finally the week I needed project done, they wanted a deposit to move forward with the scheduling. I declined since I still hadn't gotten the full quotes or a date to finish. Then they ghosted me. Left me without flooring for a family visit. Unprofessional and sad.
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September 2023 by richard christensen
A great experience from beginning to end. The initial salesperson was great and knew exactly what I needed. Scheduling was very easy and accommodating. And the work was done quickly and seamlessly and looks amazing! And you will absolutely love Taylor staying on top of the entire process and checking in daily to ensure all is well with the project.
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August 2023 by Stephanie DeBenedictis
Mr. Harwood was a class act from the beginning to the end of my project. They gave good recommendations, overachieved our agreed upon timelines, were friendly and did high quality work all for competitive pricing. I am a very happy customer!
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August 2023 by Donna Blume
Every detail of the hardwood floor installation went extremely well. We were very pleased with every aspect of the entire process. The two men that worked on the project were on time, professional, worked, did their job and left with notice of time to return the next day to complete the next steps. The color was to match the existing floor and be laced in to have a continuous floor without notice. You cannot tell where the old floor stops and the new starts. It blends perfectly. We highly recommend Mr. Hardwood.
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August 2023 by S O
Mr Hardwood was a pleasure to deal with from the veg of the project to the end! I had them refinish my stairs to match my newly refinished floors which is an art in itself. Hayden was able to provide me with an estimate promptly and scheduled the project in a couple of days. Wagner and his assistant (I’m sorry I can’t remember his name) were wonderful. Skilled tradesmen, trustworthy and a very happy disposition. A pleasure to have in my home. Shoutout to Taylor & Mary in the office who were both efficient, polite and a delight to deal with. This is my first experience with Mr Hardwood and would hire them again in a heartbeat.Services: Floor refinishing
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August 2023 by Barbara Alleva
Corey was very instrumental with the color choice & product we chose. The workers though only the lead person spoke English, we're very polite & kept things as clean as possible. Sara & Taylor were absolutely very concerned & professional with my calls, text messages. Perfect TEAM. Thank you
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July 2023 by Randall P.
Here is the update I said I would post. Although it's been an adventure with this company, they did come out on 7/20 and 7/21 to redo the floors. The floors where done properly this time around. In the end the floors look very nice. Also refunded moving furniture cost because of the issues with the new sofas. In the end, like I said in an earlier review, issues will happen, but it's how you handle them that counts. Bottom line, my floors look very nice and that's what counts the most. Corey handled everything like he said he would. I would recommend but advise to stay on top of things.
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May 2023 by John Lee
Working with Manny from Mr. Hardwood has been the best experience and Josue's crew did a tremendous job to complete the work within the timeline and on budget. The speed, level of professionalism, and communication from Manny, Taylor, and Josue's team were terrific.Manny is a great project lead; timeliness of response, communication clarity, and working with us on the services -- he went above and beyond.Josue and his crew were quick and did a fantastic job with the wood install. Wouldn't hesitate to contact them again for any future jobs or referrals!Services: Wood floor installation
