Ross Dress for Less offers great selections of affordable clothing and household items, providing the latest fashions at good deals. It is described as a great place to shop with an expensive look at an inexpensive price tag. However, the store needs more cashiers, especially during busy times, and requires investment in shelving, as some are noted to be in poor condition. The aisles can also be very crowded. Excellent customer service from staff is highlighted as a key strength.