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March 2024 by Rene Gomez
Made me wait 20 minutes for some copies just to say comeback tomorrow! What a waste of time
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March 2024 by Marianne Liberatore
Always get it right. Professional every time. Highly satisfied customer.
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March 2024 by Randy Williams
This happens to be the closest one to our home. They are always polite and efficient. Why do an Amazon Return at Kohl’s? Let’s not forget the fact how slow they are!
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February 2024 by Elizabeth Serio
Ceasar and Ken were extremely helpful with a difficult to deliver package. They personally called the UPS facility in the city where it was being delivered and kept me well-informed. They were very polite and informative every time we spoke.
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February 2024 by Melanie Reinhardt
Great employees and great service
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February 2024 by Susan West- Atlanta realtor
This particular store in Acworth is worth the distance. I’m closer to 2 other UPS stores but prefer to come here always. They hire well! The owner is top notch, always working side by side with his employees. The employees are always so helpful & knowledgeable. I’ve been coming to this store for years now. A true pleasure to do business with!!
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January 2024 by Steve Lewis
My experience is based on recent Amazon return, and other isolated previous shipping experience. The owner is regularly in the store, and will bluntly tell customers to tape their boxes, unless of course you're purchasing materials.I have no idea how much they are reimbursed for Amazon returns, but I absolutely refuse to use this store going forward. Staples offers the same UPS services, minus mail box of course. I'd rather deal with a corporate store than this local owner...tired of his rude and curt responses.
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January 2024 by HAIL2RDSKINS
Ken was awesome, handled my package and me with a smile!
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December 2023 by El
I usually have a pretty decent experience here, but not today. There were only two other customers in front of me and they were both being helped at the counter. While I was waiting, I stood and filled out an envelope that I was going to mail at a different facility. A man came in behind me and Richard asked what he needed. He proceeded to help the man while the lady at his register was looking for something. Other people proceeded to enter the store and get in front of me in line. I informed them all that I am next. I was simply waiting for someone to finish up and assist me. After Richard finished with the guest at his register, he took another customer who VERY CLEARLY came in after me as I was initially in line by myself. Since I was never greeted or asked what I needed, I walked up to the side counter and stated that I needed a notary. Richard said that someone would be out to help me and sent Cesar to assist. He came out, didn’t speak and only asked if I had my ID. He gave me the price. Did his job. Made a copy of each form for $0.12 each, gave me the total, handed me the receipt and there was no “thank you” or anything. Customer service was very poor today. It’s disappointing! I frequently patronize this location since it’s close to the only Chase with a notary (who’s rarely there). By default, I come to this store and pay for a service that’s free at my bank. The least I can get is good customer service.
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December 2023 by Chele Tini
Had the best customer service here. If you want a dose of happiness & joy ? go see Ken Love at this store, best employee ever!!
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December 2023 by Scott Vincent
Every time I am in need of UPS services, this is my 'go to' location as the staff has always treated me professionally and as family. I appreciate them, and they appreciate me.
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November 2023 by Urban Renewal Consignment
This store provides a consistently high level of customer service. We can count on them to handle copy orders and anything else we've needed quickly and professionally. They are equipped to provide design assistance for projects which has been very helpful. We have been especially pleased when we have had rush orders and they came through for us.
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November 2023 by Tanya Grimsley
On a Sunday, I had large load to drop off. Not only did they lend me a hand truck, the employees Neil and Ceaser helped me with my packages in getting them into the UPS store. Rare to have such kind employees. Thank you so very much.
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July 2023 by Larry Vogel
Great customer experience! Always friendly and helpful! Deanna always has a smile! Aaaa+++++*
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June 2023 by Hannah Mullally
This UPS store location is fabulous. I have done about 100 Amazon returns here, and they are always quick and simple, but recently I needed a more complicated service from them. I needed help printing menu cards for my wedding reception - and in a strange size. It turns out that 4 x 9 inch cards are kind of a weird size and layout for a home printer, but it was no big deal for them and they were great at helping me get the pdf template I’d created printed on nice fancy paper in this weird size (and neatly cut in record time). End to end I think the visit took about 10 minutes. Kennedy was so helpful and friendly! Highly recommend taking your print job to this team at the UPS store.
