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December 2024 by Kevin Daly
These folks are the best especially James!
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April 2024 by Willam Shields
I have found Mr James to be professional, friendly, and efficient. I actually use this post office quite frequently, and I always enjoy seeing Mr James there.
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April 2024 by Laura McLeod
Missing packages reported as delivered. Counter no help. Refers to Kennesaw annex to lodge complaint, but they say they're not responsible & to contact Acworth annex but no one can provide that phone number. Several missing deliveries reported as delivered & no images to prove
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March 2024 by Dan Fall
I had a package held at this location. James was insolent, disrespectful, and refused to look at the tracking number. When I respectfully insisted that I knew the package was at that location, he looked through some letters, and naturally didn't find the package. A different employee stepped in, asked for the tracking number, and quickly found the package. But James was mocking me the entire time. Looking at these reviews, this is common behavior for James, but the USPS clearly accepts it.
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December 2023 by Rachel A. Franklin
James is horribly rude,disrespectful bad experience don’t come here
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October 2023 by Addison Hill
By reading the rest of these reviews, I’m curious as to why James still has a job here. He is incredibly rude & got frustrated when I waited in line to ask for help on figuring out the label for my package. He seems to hate his job and this is definitely not the one he was meant to be working.
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September 2023 by Megan Rapp
JAMES IS MOST RUDE EMPLOYEE!! all he does is talk over you, raise his voice and is completely useless. what is it with these people who work at USPS are so miserable and rude? This guy is the worst and terrible customer service. he’s agressvile and incredibly rude. There’s a lot of reviews on here about him and they are 100% true
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September 2023 by Mercy E
One of the employee's at this Brookstone Drive location in Acworth, which is James, is unprofessional, the rudest and raised his voice at me throughout what was supposed to be a conversation! The female employee at this location witnessed it, too. Not sure if she will admit the truth or say anything because she works with him. I was the next person in line, so he was supposed to assist me. There was, also, a male customer who was there and heard the whole interaction. James' conduct is not what the Post Office represents! He, furthermore, did not correct the problem or help me with my package. James just raised his voice at me, cut me off while I was talking and did not help with what should of been the Post Office rectifying their mistake. He should be reprimanded and fired!
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September 2023 by Gerhart Fitz
Always great service
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September 2023 by Shaun Moore
Gets real crowded but folks friendly!
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September 2023 by Tom Danner
No line. Customer service was great.
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September 2023 by Daisy “Daze” Barnum
This location never opens on time. I got there early and waited in the parking lot. The post office was to open at 8:30 AM, but workers didn’t start servicing customers until 8:45. Crazy. The line was out the door.
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September 2023 by Bill Boyd
They do postage right.
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August 2023 by Christy V.
I'm glad my kids weren't with me. This time. I entered the building shortly after closing, I did not realize this as I was standing behind a customer who is being helped by James. Belinda offered to scan my QR code so I could ship my package and receive a receipt. In the meantime, James began very loudly, quite possibly screaming that they were closed. They could not take my package because they've been turning people away. Please remember that I was standing behind a customer who is being helped by him. James began closing the gate right in front of me and my label was being printed. He then removed my package from the scale, Belinda grabbed it and put it back on her scale just as the gate was closing quickly in front of me. I moved out of the way and stood there. Awkwardly. Belinda then opened the side door, gave me my receipt and told me to have a great day.I was completely dumbfounded and not quite sure what to think. What just happened!!? I contacted customer service and filed complaint. I'm not a complainer, this my first time ever reaching out to do so. This is also my very first yelp review.I'm grateful my kids didn't see this. There was a lot of rage in that moment from James. I did not feel safe.
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August 2023 by Mercy Ebiala
One of the employee's at this Brookstone Drive location in Acworth, which is James, is unprofessional, the rudest and raised his voice at me throughout what was supposed to be a conversation! The female employee at this location witnessed it, too. Not sure if she will admit the truth or say anything because she works with him. I was the next person in line, so he was supposed to assist me. There was, also, a male customer who was there and heard the whole interaction. James' conduct is not what the Post Office represents! He, furthermore, did not correct the problem or help me with my package. James just raised his voice at me, cut me off while I was talking and did not help with what should of been the Post Office rectifying their mistake. He should be reprimanded and fired!
