Cricket Wireless Authorized Retailer has received mixed reviews from customers. Some customers have praised specific staff members, noting that they are polite, attentive, and knowledgeable. For instance, one customer highlighted the exceptional service from a representative named Breyanna, who resolved issues efficiently. Additionally, the manager has been recognized for her patience and ability to handle multiple customers effectively, contributing to a welcoming environment. However, there are concerns about the overall customer service quality. Customers have expressed dissatisfaction, mentioning that the store's service has declined since a former employee left, leading to a loss of regular clientele. Some advocates have been described as unwelcoming and lacking urgency and product knowledge. Overall, while some staff provide excellent service, there is a noticeable need for improvement in customer service at this location.
I came in with issues with my phone, the store was packed not to mention a little kid dang near tearing down the store. The young lady that was there maintained her professionalism, she managed the customers and fixed my phone all by herself.
March 2025
Rachael did & excellent job working on my phone today.
July 2024
I went into the store with a few issues. I was helped by Breyanna she was very polite and attentive. She was very informative and she resolved all my issues with precision. She
