This Verizon authorized retailer, Russell Cellular, provides great customer service with staff described as helpful, patient, knowledgeable, and courteous. Employees go above and beyond, answering all questions and making processes like switching services, trading phones, and transferring information quick and easy. The store has been noted to have phone models in stock that are sold out elsewhere. Customers report a positive experience that makes them recommend the location to friends and family, preferring it over other Verizon stores. The service is consistently praised as effortless and satisfactory.
Angelique assisted me with my phone. I had just purchased it the day before and it would not connect to the mobile network. Angelique was knowledgeable, courteous, kind, and was able to solve my phone issues promptly. I will always refer others to your store.
October 2026
I got a new phone Friday and Tay did a wonderful job navigating the transition.
August 2026
I was very impressed with Tra'Sjhat and her professionalism. She handled every question I had and I walked out with a new phone and peace of mind.
