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October 2023 by Soraya Djadjo
Great customer service and apparel choices. Staff was patient with us and answered all questions to our satisfaction. Will definitely be keep using their service and use that location
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June 2023 by Tee Shyda
So the thing is I worked for Verizon less than a month ago before resigning I say that to say, I was lied to. Verizon business account I went in to add a line after I already priced my new monthly payment & todays payment through my business Verizon app. I have a good standing account for over a year now. The lady came out with a device that was already open told me I would have to pay sales tax and automatic set up and go fee that it was not an option not to. I know how to set up my own device I worked for the cellular company 1 & 2 don’t bring an device out that’s already open and say I HAVE to pay set up and go fee bec NO I DONT! I felt like she said anything to me bec I know for sure I didn’t have a balance to pay i actually left and proceeded with my order at the corporate location in the area. Felt as if I was discriminated against I could be wrong but either way she tried to play me
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July 2022 by Bryan Henderson
Great store. Patrice was very helpful and gave us great service. We were able to switch service providers quickly and easily. Great work!
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April 2022 by Gidget Peyton
1st let me jump with joy this location had the Samsung S21 Ultra that was sold-out EVERYwhere else...??! 2ndly I got 1 of the 2 they had. Dustin helped me get activated and going. He was very helpful, patient, answered every question and made transferring my info a breeze, thanks Dustin ?. Note: I've past this location on numerous occasions but never visited. Authorized retailer.....what exactly does that mean?....? It means the place you overlooked that had your phone that was sold out online...that what it means. Russell Cellular.....Authorized retailer thank you for everything you did...?
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March 2022 by Michael Green
Jenna was very helpful and courteous with great customer service skills. She made the experience of retrieving phone service effortless. Thank you
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February 2022 by Lexi Blitch
Dustin has helped me from my first phone almost 12 years ago to my newest one today. Always helpful and super easy!
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January 2022 by Celia Milliron
Adrianne assisted me, she was knowledgeable, friendly, answered all my questions. She was great!
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January 2022 by Judy Findley
Jenna was very professional and helpful. She was also friendly.
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January 2022 by Mark Jackson
Dustin was fantastic to work with. He is extremely knowledgeable and helpful. My only complaint is the extra fees charged in addition to the activation fees. There's nothing Dustin can do about it, but the Russell cellular corporate office needs to readjust their fee strategy
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January 2022 by Kelli Kilpatrick
We’re quickly and professionally taken care of and our phone issues were resolved that day. Happy with the results.
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December 2021 by Larry Price
Adrienne was very helpful and polite in helping with our purchase of an Otter box cover. Pleasantly pleased with price.
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November 2021 by Haley Rivers
Jenna was great! Very fast, efficient and friendly. She has very good customer service! Will definitely be back to see her if we need anything & of course will be sending people her way!
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November 2021 by Debbie Williams
I am a female senior adult, and this is the first timeI have bought a phone without the help of my son.Adrienne was wonderful! She answered all my questions and explained everything I needed to know about the phone and changes in my monthly statement. I dreaded going to buy a phone, but Adrienne’s customer service made it a wonderful experience!
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November 2021 by Jordan Banks
Jenna helped me and she was super sweet. Could already tell she was a down to earth person. Overall amazing experience.
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October 2021 by Donnie Bowman
Used this store for years even before Russell took over spent thousands of dollars there getting new phone every year. now I WILL NEVER GO BACK THEY ARE RUDE AND DO NOT CARE ABOUT YOUR BUSINESS. WONT CALL YOU TO LET YOU KNOW WHEN YOUR 1200 PHONE IS IN THEN BE RUDE WHEN U GET THERE. STAY AWAY FROM HERE
