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“Ashia at Albany, Ga Ashleys was amazing!! We got our PERFECT couch after months of searching and she worked her magic on pricing! She was helpful, attentive, and put up with my fiancé who was constantly trying to shed a couple of $$ here and there…ha. I thank her for all her help and encourage everyone to go see her!!”
“Josh was amazing. Very informative, helpful and patient with my requests. I was able to get dining & living room furniture are a very affordable price! I’ll be back. I still need a rug and bedroom furniture.”
“Went in not knowing what we were looking for and Austin was such amazing help. He walked us through all our options and made us feel confident in our decision! The manager also came in to assist and we had a wonderful experience. Highly suggest this store!!”
“Great customer service mike and Tim talk too you on a personal level not just another customer. They care about what they sell and stand behind there products. We bought two bedroom suites and a couch and loveseat about two years ago and they are holding up like the first day we received them. Thanks guys”
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“Purchasing my new mattress and adjustable base was very easy with Brian. However, there were some bumps along the way with delivery. It is easy to give 5 stars when things go smoothly. But the true test for me is when things don't go smoothly and how the sales person responds to remedy the situation. When I called Brian, he always answered the phone (I didn't have to leave a message). He immediately took ownership of the issue and worked diligently to fix it. This happened on the weekend and it made no difference. I had total support also from Kendrick who was in constant communication with Brian on his day off. I have never experienced such great customer service. And I must add that the delivery guys were so very helpful as well. I could track when they would arrive and they were right on time. On a scale of 1-5; the sales people and the delivery people were top notch. Since purchasing the mattress and adjustable base, I sleep soundly and have not had any more back aches (which I used to have every day before purchasing this). I highly recommend the Mattress Firm Albany GA store. THANK YOU, Brian, Kendrick & the delivery crew.”