U-Haul of Albany offers a wide range of moving solutions, including truck rentals, trailers, cargo vans, pickup trucks, and self-storage. The location also provides portable U-Box containers, Moving Help® services, hitch installations, moving and shipping boxes, propane, and online reservations. Customers have noted that the facility is well-maintained, clean, and neatly organized, with everything properly labeled, including the propane area. Staff members are described as friendly, helpful, and attentive, making the experience smooth and hassle-free. Customers appreciated the quick, efficient service, especially during busy times, and the staff's willingness to assist with tasks like carrying boxes and hooking up equipment. The employees are also recognized for their professionalism and care, with one customer specifically praising staff efforts to ensure customers feel taken care of and valued. However, there was a mention of a mistake made regarding mileage, which was overlooked due to staff training issues—highlighting the importance of accurate communication. Additionally, the importance of ensuring trailers are cleaned before rental was emphasized. Despite this, overall impressions are very positive, with customers recommending U-Haul of Albany for its excellent service, well-maintained facilities, and dedicated staff. The location's improvements and friendly environment make it a reliable choice for both local and long-distance moves. Customers feel confident returning due to the staff's caring attitude and the store's organized setup, making U-Haul of Albany a dependable option for moving needs.
They were helpful and answered all my questions and concerns
January 2025
Staff were very helpful and friendly. Great customer service for my first time using them. Thank you to the gentlemen working hard right before Christmas… you all were rockstars 👍
January 2025
Customer service was perfect, and I highly recommend this location.
