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December 2023 by BJ Slater
Went for a chaise lounge - bought a chaise, sofa, 2 chairs, and an ottoman!
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September 2023 by Tim Larkin
Shoping for a sofa, a love seat, and ottoman. There are so many to choose from. Friendly and helpful salesman. We purchased a set!
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March 2023 by Elisabeth Callahan
Ordered a sectional and 2 recliners. They have attempted to deliver items 4 times now. Each time they have brought me open box damaged items/used items. Still waiting on a resolution. Delivery and sales personnel all admit that this is common and that they will try to pass off damaged furniture time and again. They repackage items after they have been refused by another customer.
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February 2023 by saugato majumdar
Disgusting customer service. They are always in a rush to sell and do not address any concerns with delivery of broken pieces and try to push you to online customer service. The manager Kondre Williams promises you will be taken care off and then disappears. Avoid Macy’s. This is after spending over 7K with them
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December 2022 by vickey pharr
The store was in disarray in every department. The mens department was extremely hot and uncomfortable to shop.The men’s track suits were hard to find the matches in any size, no help from staff. Playing music that was unrecognizable and should have been holiday music.When checking out in the men’s department, there originally was one sales rep and she had computer issues. She called for help, two ladies came and the one that checked me out didn’t look at me NOT once. Zero eye contact. This is so sad and frustrating as macys used to be my favorite store.
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December 2022 by Katelyn G
We purchased a sofa and loveseat in 2019. They’ve been good and held up pretty well. The accent pillows have not held up as well as the actual furniture (they shed feathers badly). We are currently having sofa frame issues which Macy’s is sending out a tech to look at under the manufacturers warranty’s. My biggest issue was that we were sold an “amazing” Worry No More warranty that has turned out to be a complete waste of money. We were told it could be used for “any and all stains”. Worry No More does not cover “accumulation” stains. So basically you can only use the stain portion of your warranty on the very first stain.Recommend Macy’s furniture - yesRecommend Worry No More Warranty - absolutely not
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December 2022 by Chris Bivins
Don't waste your money. Their furniture doesn't hold up. We were upsold on the "warranty" (I use that term loosely). They will deny your claim and give you some run around excuse how normal wear and tear isn't covered. I'm sorry, but when your cushions "deflate" after 2 years that is not normal wear and tear. That is a design flaw. Wish I had spent 3k elsewhere. Won't every support any Macys brand again.
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September 2022 by Kirstie Putrello
Horrible experience with them. Waited almost 3 months for a custom sectional and chair. Upon delivery, I noticed a stain on the arm of the chair. Called and of course they offered to replace. Ok no problem, mistakes happen.Fast forward a month into owning the new set, it starts piling and it looks like it’s 10 yrs old. Called customer service and after getting SCREAMED at by one of their reps, they tell me I can return it less the 20% deposit. Umm no, clearly the fabric is damaged. Why am I out the 20% deposit?I decided to work with the store directly and after a bunch of back and forth they tell me I have 2 options: a) pay another deposit for a new couch (and then they’d give me that money back when the new couch is delivered in 3-4 months) or b) they can come pick up my damages sectional and transfer that deposit to a new couch. Obviously the latter option would leave me without furniture for months. And the former option would have MORE of my money tied up with them. Neither is ideal. Again, why am I inconvenienced when I was delivered a subpar product?Oh and the icing of the cake? The chair they were supposed to replace for me, they forgot to actually order. Which is irrelevant at this point, but just speaks to what a disaster this place is.Shame on you Macy’s. I as they customer did nothing wrong, and you’re trying to get more money out of me. You delivered damaged products to me. This was a TERRIBLE experience. Will never shop here again and will be taking my business elsewhere!See photo below…this set is 2 months old at this point
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September 2022 by Narasingarao Grandhi
Was at Macy's furniture in n liked the i was recived n told about the different deals n no offers.
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August 2022 by A A
It took them 38 days to refund an order I canceled and I paid in cash!!!So unacceptable and very Bad business! Last time I will step a foot in your store!! Lost a customer forever!!
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July 2022 by Terry Ivey
Stewart Gray is an excellent sales associate! I have worked with him numerous times. He is always friendly and helpful! Ask for him when you shop Macy's Furniture at Northpoint!
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May 2022 by Michael W (Mike)
Stewart, floor sales guy wasn't pushy, very helpful, gave us our space, answered our questions, and was polite. Would ask for him again.
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March 2022 by Craig Turner
Nice store to shop for your home. Furniture, beds, mattress and good selection of rugs. Sales associates are very helpful
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February 2022 by C A Moss
Worth the wait! Notified of delivery date by email and phone. Delivery guys were on time, professional and treated furniture with care. Put together the legs snd tested all motors. Happy customer.
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February 2022 by Col Carl Obenland
We are so happy with our new furniture. The entire process was so smooth. I want to give a shout out to Jose and Jonathan our delivery and setup crew. They gave us 5 star serviceCol USAF, (Ret.)
