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May 2025 by Shontrell Dionne Berkeley
I would like to share a special shout out to Maria for excellent above and beyond service! She took on the challenge rather than passing the buck in my time of need and I applaud her for taking the time and effort on my behalf.... thank you so much!
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November 2024 by Alvaro Piñeros
From the moment we walked in, it was bad. They were playing Norteñas super loud. We asked for assistance fixing my sons internet issues. We told the two attendants he cell wasn't getting any internet, we had spoken to #611, and they recommended we go to the store and have it fixed. They were rude, short, and flat out. they only wanted to sell us a new phone. We've had a metro since 2006. And this is by far the worst experience yet. Definitely makes you wonder if they appreciate the business. Staff needs training, re- training, and more training. Never ever will do business at this location.
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August 2024 by Target Life
Horrible service! The female in the store would not assist with basic questions.
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May 2024 by Karon Edge-Fitzpatrick
Amazing customer service! I was very satisfied, Miss Guadalupe was very caring, very helpful young lady. Her kind spirit I loved it. Definitely will be coming back to this location. Thank you Miss Guadalupe.
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May 2024 by The Million Mile Trucker Take
I came in here to buy a new phone. The lady that helped me looked Spanish. She wouldn't answer any questions and had a very nasty attitude. When I asked her about the phone, she seemed like she didn't know anything. I asked her if a particular phone would fit my old case. She gave me attitude and said she couldn't take the phone out of the case to test it. I asked her if the phone would fit my case since it's the same size, and she said no. When I asked why, she couldn't give a reason. She was very rude and didn't want to help me at all. This one-star review is very deserved. I never leave bad reviews, but don't come to work if you don't want to work. She had a frown on her face the entire time, like she didn't want to be there. Expect to be mistreated if you come here. She wasn't knowledgeable at all, didn't know anything about the phone, and maintained a frown the entire time. She had an 'I don't care' attitude. When I left, she stormed away. If I could give a zero-star review, I would. The service was so bad here that I had to Google information about the phone in front of my salesperson. I asked her about the differences between two phones they had, and she just looked at me like she didn't know or care. It's a horrible place. I have been with Metro PCS for almost 20 years and never had bad service like this.
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May 2024 by Crystal Rodriguez
Attitude
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January 2024 by Love Music
I was asked to leave this store because they turned my service off after paying my bill, and they refused to turn my back on. Instead, they call the police on me .
My devices are cloned, and three of the cloned devices came from this store . And once you asked them, is it legal to clone customers devices they get upset?
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December 2023 by Sherri Hobbs
I was asked to leave this store because they turned my service off after paying my bill, and they refused to turn my back on. Instead, they call the police on me .My devices are cloned, and three of the cloned devices came from this store . And once you asked them, is it legal to clone customers devices they get upset?
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November 2023 by Yusuf Audu
Friendly and courteous supervisor
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August 2023 by Ana Parra
Terrible service!
I bought a new phone and the lady who helped me showed me several accessories and I told her that I didn't need them. She told me it was a promotion with the phone, but charged me $100.00 for the accessories, something I didn't want to buy. I complained but he didn't return all my money, because he said the system wouldn't allow it.
He just stole from me. Horrible service!?
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August 2023 by Alberto Santos
Very good service ?
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August 2023 by Vanelucci Lopez B
Very good service, the super attentive girl helped me a lot. I looked for the solution with the help of another guy and the two of them did a good job.
(I went to another metropcs and it was terrible service ?) thanks guys for the help
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August 2023 by Cesar Ramirez
This is the third time I have made a payment before 6:00pm on a Friday and the store is closed with the lights on. I'm definitely giving up TERRIBLE SERVICE
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August 2023 by javier hernandez
Today I went to activate a cell phone, an employee here gave me terrible service, her words were not good until she told me to go to hell.
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May 2023 by Mitchell Velaz
AwfulPick another location
