REI is a beloved outdoor gear and apparel retailer that stands behind its products with a 100% satisfaction guarantee. The company designs its own award-winning REI brand gear and clothing, catering to both new outdoor enthusiasts and seasoned pros. Customers consistently praise the exceptional customer service at REI, with employees described as very helpful, friendly, knowledgeable, and genuinely passionate about the outdoors. The staff's expertise and willingness to assist make it easy for customers to find the perfect gear for their adventures. Whether it's helping with product selection or providing hands-on bike repair classes, the REI team goes above and beyond to ensure a smooth and efficient shopping experience. Across all locations, the stores are praised for being clean, organized, and reflective of the brand's enthusiasm for the great outdoors.
Anthony at the bike shop was super helpful and nice!
August 2025
The employees are very helpful and friendly. Especially Barbi in the campaign section. Helped me find exactly what I needed.
July 2025
Couldn’t leave the store today without recognizing Matt for the exceptional customer service he provided. It makes all the difference to be helped by someone as knowledgeable and genuinely pleasant as him.
