Car Rental in Athens, GA

“I’ve consistently chosen to service both my vehicle and my daughter’s vehicle at Heyward Toyota because of the quality of service and the trust I’ve placed in your team’s integrity. However, I’m writing to express my disappointment with a recent experience.
During every service visit, I’ve reported a persistent noise coming from the headliner. On one occasion, your team took the vehicle for a test drive, successfully replicated the noise, and the technician acknowledged the issue—documenting it in the service history. I was then advised to schedule a separate appointment for further investigation.
When I finally did, I was charged a $99 diagnostic fee, despite the fact that the issue had already been identified and acknowledged in prior visits. To add to my frustration, I was told during this latest appointment that the noise could not be reproduced, yet the diagnostic fee still applied. I was then informed that resolving the issue would require replacing the entire headliner at a cost exceeding $3,000 just to begin troubleshooting and isolating the source of the sound.
As a loyal customer, I feel genuinely disappointed and misled by this experience. Given that the issue was previously acknowledged and no corrective action was taken, and considering it couldn’t even be replicated this time, I believe the diagnostic fee should have been waived as a gesture of goodwill.
I hope you’ll take this feedback seriously and reflect on how situations like this affect long-standing customer relationships.
===============Follow-up post =============
Following up on my recent service experience — the Service Lane Manager reached out via email and a phone call to apologize for the experience not meeting expectations. They’ve asked for an opportunity to resolve the issue and requested that I bring the vehicle back in for further inspection.
I’ll share an update after the follow-up visit.
==================Follow-up post visit=============
The manager went above and beyond! They owned the issue, diagnosed it correctly, and followed through to resolve it completely. He kept me updated throughout. I was provided a rental during repairs, and my car came back washed and looking great. They delivered exactly what was promised and earned back my trust and business. I’ll definitely return for future service! Highly recommend!”

“I recently purchased a scooter from Custom Mobility and after I had an issue, they took care of it and made me very happy! Dustin handled the situation quite professionally and timely. I appreciate Dustin and this company very much and I highly recommend this business to everyone !”

“I drove from Charleston to Athens to drop off.

Two things to highlight with this branch.

The guys who helped me return thr car is so freindly, nice and kind. Every word from his mouth was very warm-hearted. After returning the car, we were waiting for my friend and he kept offering waiting inside and other comfortables. Thanks.

Second, the process was super fast. Just 10 seconds. No intimadating situation to me as a foreigner at all! (sometimes it happens)”

“You all are simply amazing. We have rented from you all three times, and every time, we have had an amazing experience. Your department is the best. We're always treated with kindness. We will never rent anywhere else but with you. Thank so much for the wonderful experience.
Mr. & Mrs. Burris”

“Today was my first time ever using Hertz. I hit a deer earlier in the day and my insurance agent jumped through hoops to get me situated at the start of this Labor Day weekend with a tow, a repair shop, and a rental car reservation. I was contacted by Enterprise later in the day to say that they could not get me into anything until Tuesday due to the holiday bookings. (My fear realized.) Extremely disappointed, I hung up and I called Hertz extremely last minute on a UGA first game of the year - Labor Day combination weekend and Hertz had a car available that fit my needs. I was willing to pay for the rental, but after I explained my situation Hertz rep Amber explained to me that I could have my insurance reservation moved to them and not have to pay anything. Amber really put my mind at ease and got the reservation started pending the transfer. I got my insurance rep to move my reservation and I was on my way to pick up my rental. When I arrived the process was quick and easy. Amber explained everything thoroughly and my mind was finally totally at ease after a very rough day. I was in and out in a pearl white 2025 Toyota Camry with red leather interior. I am totally enjoying my rental, and my weekend and sanity were saved! Hertz came in clutch! And I will be forever grateful to Hertz and Amber for saving the day in such a super tight squeeze. Thank you so very much Amber!!!!! You’re the best!”

“Hertz made for an easy rental. Did most of the rental Online vehicle was at the airport to pick up quick sign of the paperwork exchange of keys and out the door to get into the car. Returning the vehicle was along the same lines.. maid rental of the car very easy and efficient. Will use again”

“My boyfriend and I rented a car here during a trip to visit some family and we had an amazing experience. The first car we found had a flat the day we got it, we asked if we could switch for another one the next day and the got us in a new car in what felt like 5 seconds. The staff very friendly and easy to work with! I would definitely come back.”

“A few different ways to rent from budget one way is the app which I typically use makes it so much quicker to check in and check out plus if you have to make any adjustments during the rental it's much easier to do through the app. But going over to the Atlanta Highway office was Quick and easy on the prepay pickup. Attendant got me checked out and on my way quickly. I have used before and will keep doing so”

“No where else in Athens had a vehicle at a decent price that was large enough to fit our whole family. We had a great experience here. When my truck way taking forever to get repaired, Renewing/ extending the rental over the phone was extremely easy! Everyone was nice and we will defiantly use them again!”