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January 2024 by K G
I have been to both of the official Verizon store on Epps Bridge Road Athens, GA, as well as the Verizon zone store on West Broad. I have found both Nick and Elise (and one of the person whose name I don’t recall) to always be super helpful, very competent, efficient in all that they do! In particular, during this recent upgrade of iPhone and Apple Watch, new iPad, as well as a phone trade-in process, Elise helped me across a couple of visits and several phone calls to get everything done. She is amazing! She knows her stuff, especially about Apple products, is patient and pleasant and great to work with. Highly recommend this Verizon store in Athens!!
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January 2024 by Michelle Gilley
Nick and Elise were amazing!!!! We were transferring service to Verizon due to coverage. Ended up the whole family will be on one plan, all new phones! They are patient, helpful, dealt with our headaches on our end...we are very grateful. These two are a great asset to this location!!
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November 2023 by Madison Coble
Nick was super informative and patient, got me a great deal on my new phone. Will definitely be back to this store for all my cellular needs!
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September 2023 by Christopher Lynn
Switched to Verizon just last week from Att and Matt took care of me from pre order to walking out the door. Employees are HONEST which is very refreshing. Transition was easy and quick and in the future I will definitely be returning to this store. Thanks!
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September 2023 by Diego Suarez
Very grateful for Nick’s help in solving an issue with my bill. He was extremely helpful and, no matter how much time/effort it took, he assisted me until the issue was resolved. 5 stars and highly recommend him and this store.
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July 2023 by Alana Mullis
Nick and Elise are AMAZING. Great customer service. Definitely ask for them if you need to go to this verizon.
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April 2023 by Jennifer Baxley
You can’t go wrong with Matt and this staff. I will not go to any other Verizon store in the Athens area. Nick is also very knowledgeable and helpful. I’ve rarely ever had to wait.
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December 2022 by Terrell Boynton
Purchased phone from store and returned because of issues with installed software. Tech charged $30 and did not fix the issue. Later, I called the real Verizon store, and they addressed it remotely. Highly deceptive sells practices. Stay away from this store.
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September 2022 by Jacob Junca
Nick was such a hard worker, someone give that man a raise. He helped me upgrade my iPhone 11 to a new iPhone 13.
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February 2022 by Rita Manning
I have received excellent service with genuine care in the purchasing of my new I phone and Apple Watch. Matt Renfrow is an outstanding ambassador for Verizon. I highly recommend that if you are looking for a friendly confident and informed person to help you navigate through the technology of purchasing and setting up your phone and accessories- Matt is the best! He made this process so easy for me and i very much appreciated that positive attitude and personality.
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January 2022 by Joan Baird
My husband ( age 70 ) and myself ( age 66) needed to upgrade our phones. I have given our ages because we think we know a good bit about technology, but our kids would laugh at that. We went to this Verizon store because the owner has been a big supporter of Extra Special People and we were not disappointed. Matt Rentfrow helped us at the store and answered all our questions and never made us feel rushed. There were a lot of decisions to be made and Matt explained the differences in various options in language we could understand. We will definitely return to this store for any future needs we may have.
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December 2021 by adrian chasteen
Great place to go! If you go here deal with Matt! Excellent at what he does, very helpful, and will get the job done
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December 2021 by Nykki L.
I had a replacement phone shipped to me in Sept. in New Orleans where I also live and could not get the protectors or otto box for that particular phone because they were sold out online evidently at that particular time. I have been in numerous Verizon stores in New Orleans and Georgia and was told for that phone accessories were not available in the store only online and they shuffled me out the store, probably because I was not buying a phone! I live in Gwinnett County now but happened to be in Athens where I used to live for a doctor's appointment. So, I'm riding down Broad Street, and I see a red check and pulled in and said maybe this store can do what no other has. The minute I walked in the store I was PLEASANTLY greeted by Alyssa. I told her what I needed for my phone she smiled and went to work to get my accessories. It wasn't 5 minutes later that she said how do you want to pay for them they will be here in 2 days and volunteered to call me and make sure she was going to be there to put them on. I stepped back and said WAIT A MINUTE Alyssa are you "The Manager" and she said no just a regular employee. I was that close to cancel my service at Verizon, just letting you know this is the only phone service I have had. The AWESOME customer service Alyssa provided me put a breath of fresh hope in your company! I HAVE TOLD EVERYONE ABOUT ALYSSA AND THE AWESOME SERVICE SHE PROVIDED ME!!!! Please Thank her with some kind of a reward (raise or gift card) for she definitely deserves it!!!!!
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September 2021 by Glenn Austin
Best Verizon Store in Athens!! Fastest service and easy to work with. I highly recommend this store for all of your wireless needs!
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September 2021 by Hannah Cooper
The store manager helped me transfer my data to a new phone, and he was very friendly and helpful!
