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March 2024 by Aviv Lima
Excellent store excellent service
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February 2024 by mr .Jdaman
This establishment serves as an excellent resource for acquiring daily essentials, catering to both professional requirements and household needs. The recently onboarded employee, a knowledgeable and helpful young man of Hispanic descent, enhances the overall customer experience with his expertise.
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October 2023 by Carl Arrigoni
Bad service. Lazy employees on their cellphone. I waited forever for help.
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September 2023 by Elliott B.
"Ace is the place with the helpful hardware folks..."NOT HERE...LOLI shopped this location today about 10 o'clock and received very little, OK, more like NO HELP from anyone at all.When I did approach someone, either they truly did not know what I was looking for, cared less to help me find it or simply did not want my business.So, what did I do?I went to a big box retailer (my first inclination)and was treated much better, leaving with precisely what I needed. They even thanked me for shopping with them. Good old-fashioned customer service.Ace? More like DISGRACE...
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August 2023 by f hackney
Extremely helpful. Great staff!
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August 2023 by Candi H
Purchased a Sthil curved edger attachment from FixIt Ace Hardware. The employees were ready to assist us in finding the attachment. Once they retrieved it for us, they made sure that we had manual and the rest of the needed tools. We were in and out pretty quickly with great service.
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August 2023 by Kenny Grindle
Good coustomer service very helpful staff
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July 2023 by Hayden Lockhart
They cancelled my online order even though it says it is in stock.
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April 2023 by Rick Van
Really frustrating experience with a coupon they sent me: spend $100 save $20 or spend $75 and save 10. My cart comes up at $120 and I try to use the coupon. Neither will work. The cashier says it because of some charcoal in my cart but can’t tell me why. So I cancelled everything except $8 of potting mix and walked out to car and ordered everything else (grill related), and found that Amazon is actually cheaper overall…especially without the coupon.I try to support my local businesses, because I’m a small business owner myself, but this was a terrible experience. The cashier was so indifferent. She didn’t say sorry or try to explain or anything. She didn’t care whether I did my business with Ace, so I guess I don’t either.Management, you should really hire and train better. This was 3/31/23 at 9:27 am.
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April 2023 by James S.
The lady at the register has very poor customer service and a bad attitude. She needs to learn some service skills about how to speak to customers in an appropriate manner.
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March 2023 by Kaitlin W.
I love the neighborhood vibe this store has! Great staff always willing to help! If they don't stock my item, they always ask to order it!
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March 2023 by stephen inskeep
What a gem of a store. The people are very friendly and easy to find to get help. Prices are fair. Great neighbor helping out Cub Scouts etc. Love this store.
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March 2023 by Jonathan Crowder
My favorite Hardware store. Had questions about a home improvement project. Staff was helpful,friendly and knowledgeable. Thanks Ace!
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February 2023 by Tia Alloway
I visited this location on behalf of a PR firm to capture content for an upcoming campaign. As I entered the store I passed by a male employee who saw me and did not greet me, yet somehow he found me all the way in the back of the store to ask me if he could help me. A female employee on the other side of the store did greet me. I passed by atleast 4 additional employees, atleast one a manager, I was never acknowledged. I don’t shop at Ace, in fact this was my 1st and likely my last visit. I just didn’t feel welcomed.
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February 2023 by Steven Celestina
Tried to walk in at 6:25pm just to grab electrical tape. She locked the door in front of me and said we are closed. Terrible service.
