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January 2024 by Darius Howard
This store is okay, but I won’t shop here again. Customer service is not a focal point here. Return policy is extremely limited. Home Depot is a better option as you can actually open and try a product and still return it if it doesn’t meet your needs.
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January 2024 by Michael Petta
The staff here is friendly, down to earth. Found all I needed and will make this my hardware spot while shopping Toco Hills ??? ? ?
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January 2024 by Tiffany Tesfamichael (Dr. T)
Excellent product selection, helpful staff, and lots of eateries within walking distance for after I've finished with my errands. They helped me out in a pinch to find the exact color stain I needed for my floors. This is a very reliable Ace, with solid customer service
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November 2023 by Mike Lueken
Great store
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November 2023 by Joel Ingraham
Service was very friendly! And, they had what I needed!
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September 2023 by Zach Ecker
Very kind people. I walked in and they asked me what I needed. I told them what I was looking for, they told me where it was, and I was out of there with no hassle. Great place.
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September 2023 by Anthony W.
Awesome staff and everyone was very friendly. Nice neighborhood hardware store. Would recommend
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September 2023 by Jimmy Matthews
Thieves with bad advice. Came here at 2PM on a Saturday. Asked front cashier for anyone knowlegeable about Central AC. She directed me to someone at aisle 9.Told the person I was directed to I needed a multimeter to test for bad capacitor on central AC. She directed me to the multimeter aisle. Was unhelpful in recommending a particular multimeter, told her I would buy the most expensive model assuming it has the most features.Brought it home and realized the Ace-purchased multimeter cannot measure microfarads which is what I needed for the job. Brought back to Ace and was told "we cannot accept the product return in this condition" as the plastic packaging was torn because it is the only way to open.Bad advice, frustration-inducing packaging and refusal to accept return of products purchased less than an hour prior. Avoid like the plague.Edit after owner response: I just want you guys to abide by your own return policy and give me my money back, man. ACE web site states:The ACE™ Brand guarantees its products to be of the highest quality. If you are not completely satisfied with your ACE™ Brand product, you may return it within 30 days of purchase, with proof of purchase, for a refund or replacement unless it meets one of the situations below. We do this to protect all our customers and make sure that we handle every return or exchange with reasonable fairness.Products showing wear and tearProducts with a missing label or label that has been defacedProducts that have been soiled or contaminated, until they have been properly cleanedProducts damaged by misuse, abuse, improper care or negligence, or accidents (including pet damage)Products lost or damaged due to fire, flood, or natural disasterPast habitual abuse of our Return PolicyNowhere does the return policy state "return must be returned unopened in original packaging". The multimeter itself was undamaged. Feel free to DM me if you want to make this right, I will update this review if a refund is offered.
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August 2023 by Jimmy M.
Thieves with bad advice. Came here at 2PM on a Saturday. Asked front cashier for anyone knowledgeable about Central AC. She directed me to someone at aisle 9. Told the person I was directed to I needed a multimeter to test for bad capacitor on central AC. She directed me to the multimeter aisle. Was unhelpful in recommending a particular multimeter, told her I would buy the most expensive model assuming it has the most features. Brought it home and realized the Ace-purchased multimeter cannot measure microfarads which is what I needed for the job. Brought back to Ace and was told "we cannot accept the product return in this condition" as the plastic packaging was torn because it is the only way to open. Bad advice, frustration-inducing packaging and refusal to accept return of products purchased less than an hour prior. Avoid like the plague. Edit after owner response: I just want you guys to abide by your own return policy and give me my money back, man. ACE web site states: The ACE™ Brand guarantees its products to be of the highest quality. If you are not completely satisfied with your ACE™ Brand product, you may return it within 30 days of purchase, with proof of purchase, for a refund or replacement unless it meets one of the situations below. We do this to protect all our customers and make sure that we handle every return or exchange with reasonable fairness. Products showing wear and tear Products with a missing label or label that has been defaced Products that have been soiled or contaminated, until they have been properly cleaned Products damaged by misuse, abuse, improper care or negligence, or accidents (including pet damage) Products lost or damaged due to fire, flood, or natural disaster Past habitual abuse of our Return Policy Nowhere does the return policy state "return must be returned unopened in original packaging". The multimeter itself was undamaged. Feel free to DM me if you want to make this right, I will update this review if a refund is offered.
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July 2023 by D M (Bigdtravels)
Excellent local hardware store. Easy to navigate with knowledgeable and friendly staff
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July 2023 by Will
Some of the employees are great, and others are inconsiderate and not especially bright. You never know which you'll get until you're there.
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July 2023 by Marissa Coleman
Quick and easy, had a key copied, in and out in less than 5 minutes.
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June 2023 by Matt Johnston
Everything here is sincerely overpriced. And the orca goth check-out person couldn't care less about her job. She did not greet me when I entered, couldn't help me when I needed to find something, and wouldn't get off her phone to check me out when I was trying to pay. No eye contact, no acknowledgement, nothing. It was like I was interrupting her day just being there.
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June 2023 by Molly Thompson
Kim and Bill are amazing! They deserve sooooo much credit for being helpful!
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February 2023 by Zy Geek
Not enough gardening gear, friendly employees though.
