The adidas Store at Lenox Square is located on the lower level next to Nike and Macy's. It is a retail store featuring the brand's signature athletic footwear, clothes, and accessories. The store offers a large selection of shoes and slides, though some find the sportswear to be a bit limited. It is a smaller store and does not carry all the fashionable clothing and collection shoes available online. Inventory can be sold out frequently, and some popular signature items may not be available in all sizes. Customer service experiences vary. Some staff members are noted for being wonderfully helpful, quick to offer assistance, and knowledgeable in helping customers find and coordinate items. They are described as very nice and sweet. However, other experiences can be frustrating, such as being told an item is in stock over the phone only to find it sold out upon arrival. The store does offer a pick-up option for online orders.
