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November 2025 by Cali Stewart
Took my new phone to them so they could fix it and they said it would be done in week, never heard anything from them after 3 weeks and every time I called they said they didn’t know where my phone was.
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November 2025 by William Borrelli
Horrible service. Stay on phone for 3 hours and they say go into store the can better help. Go to store there 5 minutes and lady says nothing they can do sorry.
Just wasted 2 hr drive each way and 3 hours on phone.
Horrible service
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November 2025 by May Tang
For some context, I’m a college student. I came in October because my screen has criss cross lines across the screen and it has since I purchased it (I didn’t realize I had warranty so delayed coming here). I spoke to a man whose name I believe is Greg (tan man with glasses). The store was extremely busy, but he remained upbeat, kind, and empathetic. He had a hard time deducing what could be causing the screen issue and ran some tests. In the end, it was agreed that my warranty would cover a screen replacement and a screen was even ordered for me. However, I had multiple coding projects due and midterms coming up so I asked if I could come back Thanksgiving break. Greg said that was fine. He still ordered the screen just so the store could have it and use it for another repair. All the notes from this October visit would be saved and I would just have to drop my MacBook off.
Today, I come in and am greeted by a staff who seems extremely stressed out with the volume of people. This is fine as they’re all human, but it becomes a problem when their attitudes become rude and their work is rushed and sloppy. The staff here should learn how to work under pressure, as Greg showed how to. (I didn’t remember the name of the man who greeted me…it starts with a K and he seemed very frazzled.)
Luckily, my wait wasn’t long (This was a walk in so I don’t have any room to complain about wait times. I was unfortunately under the impression that because I already came before, all I had to do was drop off my laptop). Then, Doug (I think that’s his name, he’s a man with long dreadlocks) comes help me. He takes one look at my laptop and says it’s water damage and my warranty doesn’t cover it. That’s fine, but that just means my last visit was a complete waste of time. Whatever training this store gives is clearly inadequate if two employees are giving two completely different answers. Also, not to discredit Doug, but I’ve attached two photos: my laptop and laptops with water damage. Must have been some interesting water that spilled to have these neat criss crosses! Also, Doug ran zero tests, did not have a kind demeanor, seemed cocky yet unable to give a clear answer when asked and confronted about my previous visit, and was also visibly stressed about having to juggle multiple customers and it was definitely affecting his performance. Also, his pants were sagging (like to the point where you can see underwear), so I found it hard to take him seriously, lol. I assumed Apple would have a stricter dress code, but I guess not.
I am now going to get a THIRD opinion which is absolutely ridiculous and stressful since my finals and final projects are coming up (so being laptop-less would definitely suck, and I wanted the repair to be done during Thanksgiving break).
This rating is for Doug and whatever training and management is given at this store. Greg is very kind and more importantly, extremely professional. I am sad about my warranty potentially not covering this repair, but I wouldn’t be surprised if it was water damage. It’s just ridiculous that I go to the same store and get two completely different services. If it was water damage, then the first opinion should’ve never been given.
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November 2025 by Sikhi Mahiti das
Shopping here is great! You can try out all the latest products. This is Better than purchasing online, and the prices are the same as online. Also, there is drop off for repair.
The repair shop and support is busy. So, you should make an appointment online.
I had a 16:45 appointment and arrived 5 minutes early. I still waited 30 minutes before speaking with support staff.
You can walk-in without an appointment, but it may take a couple of hours before you speak with support tech.
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November 2025 by Saadia Gooding
Issue- Needed my IPad unlocked and wiped clean for use. After contacting Apple help desk, it was recommended that I go into the store for further assistance. Upon arriving for my scheduled appointment, I was checked in, then asked to have a seat. After waiting almost an hour, I noticed most of the other patrons were gone, so I approached the same gentleman that checked me in to remind him I was still waiting. FINALLY, a young lady came over to assist me. Granted she apologized for the wait but get this, she advised me that my appointment was cancelled!!! Yes!! I ton a deep breath and said to myself “Self, do not shoot the messenger”. So I thanked her for her honesty and she proceeded to assist me. We got the iPad unlocked but it was not wiped clean as requested. Mind you. I was the last patron in the store as it was already after 8pm. Stay FAR away from this location if you can help it!
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November 2025 by Richard Wright
Nice staff
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November 2025 by Rachel Roberts
Eric was amazing!!! 5 stars
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November 2025 by chase mcafee
For starters, this Apple Store location has the friendliest associates I’ve ever met. One staff member in particular stood out to me during my service appointment and her name is Nerd. She is very attentive to detail and her customer experience is elite. Aside from the welcoming atmosphere, I would definitely recommend all my friends and family to visit this location for all services and repairs. Nerd for the win 🫶🏿
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November 2025 by Quran
I came here to get my beats headphones replaced since they broke. I had a warranty on them. This Apple Store location told me they could not replace them because “the new iPhone 17 just released and our Genius Bar is closed”. What kind of excuse is that and where’s the correlation? I did not feel like a valued customer. Every time I come to Apple at Lenox the lines are out the door and everyone looks frustrated.
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November 2025 by Keith Pinder
The reps don’t know the price or the functionality of the products. The lines are long and 5 reps are just walking around talking and having conversations with other reps
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November 2025 by Grant Bright
Very long wait. Store so busy, couldn't finish setting up brand new iP iPhone
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November 2025 by J.J. Chien
Never done business with these guys but they keep making scam calls about tickets filed, and most done after hours. Apple should revoke their license if these guys keep letting their staff make scam calls out of their center.
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October 2025 by Doctor Rigid
Worse customer service in Apple Store history
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October 2025 by Mamta Daswani
my son took his iphone 15 to replace battery but they ended up breaking his phone. No iphone 15 was allegedly available nearby. My son lives in NY and was flying out that day. we did not want him to travel without a working phone so we had no choice but to trade in and get 16 model but we ended up paying $445 out of pocket. We were not given any discounts or compensations whatsoever. The phone was only a little over a year old. It was working just fine but the battery life was 80% and we were only trying to replace battery for $99 but ended up with a lot of time wasted, so much stress, hassle and of course a whopping $445. ..Do not get your battery replaced at this store.
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October 2025 by Joshua Kuykendall
Lost AirPod. Called Apple they made me come into the store just to be told I have to order it online. And the manager was just an agent, no emotion, completely unempowered.
Bad Apple.
Fix your app instead of wasting people’s time.
