Apple Lenox Square is a popular Apple Store located on the ground floor of the mall, with the Genius Bar on the second level. Customers appreciate the friendly and attentive staff, with several reviews highlighting the exceptional service from associates such as Nerd, Kadarian, and Maria. These employees are described as knowledgeable, caring, and dedicated to providing a positive experience, whether assisting with repairs, product purchases, or troubleshooting issues. The store offers the opportunity to try out the latest Apple products, often making shopping easier and more interactive than online shopping, with prices matching online options.
The store also provides repair services, with a drop-off option available. However, the repair shop and support center tend to be busy, especially on weekends, so making appointments online is recommended. Walk-ins are accepted but may experience wait times of a couple of hours before speaking to a technician. Customers who have visited recently shared experiences of patience and compassion from the staff, especially when dealing with stressful situations like accidental data deletion or device issues.
Parking can be a challenge during busy weekends, but overall, visitors find the store accessible and welcoming. Many reviews emphasize the helpfulness and professionalism of the staff, making Apple Lenox Square a trusted destination for shopping, repairs, and technical support.
Beautiful store but a bit less helpful and slower than other stores. In store directions given by the greeter are vague. Sent back to wait in line for an item no longer sold in store. Allow 20- 30 minutes for in store pick ups and purchases.
September 2026
Time to change your phone number. It's been spoofed by hackers.
September 2026
If you’re going to make an Apple purchase please go and see Lex, she has great energy and is super helpful. It’s always refreshing to walk in a store and get great customer service. Thank you Lex!
