Apple Lenox Square is a popular Apple Store located on the ground floor of the mall, with the Genius Bar on the second level. Customers appreciate the friendly and attentive staff, with several reviews highlighting the exceptional service from associates such as Nerd, Kadarian, and Maria. These employees are described as knowledgeable, caring, and dedicated to providing a positive experience, whether assisting with repairs, product purchases, or troubleshooting issues. The store offers the opportunity to try out the latest Apple products, often making shopping easier and more interactive than online shopping, with prices matching online options. The store also provides repair services, with a drop-off option available. However, the repair shop and support center tend to be busy, especially on weekends, so making appointments online is recommended. Walk-ins are accepted but may experience wait times of a couple of hours before speaking to a technician. Customers who have visited recently shared experiences of patience and compassion from the staff, especially when dealing with stressful situations like accidental data deletion or device issues. Parking can be a challenge during busy weekends, but overall, visitors find the store accessible and welcoming. Many reviews emphasize the helpfulness and professionalism of the staff, making Apple Lenox Square a trusted destination for shopping, repairs, and technical support.
The support folks are great but it's often so busy that it feels like you are not getting good attention and the process to just buy something always feels convoluted. Wish it was more clear where I was supposed to go.
June 2026
Your Genius Bar employee was smacking gum louder than the music in the store. Shouldn’t be allowed in customer service. Disgusting
May 2026
Azir, she went above and beyond helping us and her patience
