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January 2024 by Charlene Sherman
We visited for my Granddaughter 1st Birthday!!
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January 2024 by Godfrey Santiago
Our family had the worse experience ever at the Cumberland Mall location. The store manager, Angel, was so rude and unkind. Totally ruined my child's experience. We will NEVER visit a Build a Bear Workshop again thanks for Angel's poor customer service skills and attitude.
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January 2024 by Sarah Rupp
I can’t say enough good things about the kind woman who helped my daughter and I today. What was just a dreary day activity was turned into something truly special for my toddler because of how kind the employee was. Give that girl a raise, because she was awesome. We can’t wait to go back next month for my girls birthday bear and to see our new friend! Thank you!
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January 2024 by Shuntae Lamar
Great experience
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December 2023 by kim nolan
Great Experience ?
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October 2023 by Joyce Byrd
Great place to visit
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September 2023 by krisann turner
Friendly staff but kind of expensive
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August 2023 by Janice Steinpreis
The staff at Cumberland Mall was fantastic. Thank you all for making the experience so special for my granddaughter.
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July 2023 by DohDeer S
manager there was very patronizing of adult guest. She even said my friends dad couldnt check on his kid by looking out the doorway. luckily Tai ? made it worth coming in to buy my bear. They even explained some things to me.
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July 2023 by Chawane F.
Horrible customer service. Purchased items online for pick up in store for my daughter's birthday. Order was not processed. Had to purchase in store when I arrived instead of them processing the order without the outstanding item as it was my daughter 1 wish for her birthday. Unwilling to honor the price that I paid online.Double the pricing. In addition, Cassie provided bad customer service and unwilling to help. Called customer service and they were even worse. Do not waste spending your money here.
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June 2023 by Ladawndria Freeman
Ms.Cassi and her staff is very helpful and each time I come in it's always pleasant and a nice environment I love each and everyone of their personality Ms.Cassi never changes her energy is everything. Cora is a nice young lady today was my first time meeting her and she was very pleasant and nice
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June 2023 by Caroline Harwell
I went with my best friends to celebrate a birthday and wow cassi made my experience terrible. So rude. She acted like she worked for tsa. Girl this is BUILD A BEAR not build a boot camp. Ty on the other hand a sweet little angel.
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June 2023 by Chloe’
Ms Cassi makes my experience wonderful and homey when i come into this store. She always has amazing humor and a great smile on her face.
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May 2023 by Magali Faccio-Torres
It's a wonderful, creative and imaginative place where anyone can, no matter what age can be a child again, beautiful items pristine presentation
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April 2023 by akaisha douglas
Took my daughter today to build a bear and Cassi the assistant manager was wonderful. She greeted every child and parent and as soon as we walked in my daughter said to me look mom it's a different worker we went last week on Monday when Skye was their and it wasn't a good experience. Cassi assisted everyone while working the register and helping children and she did things she didn't have to do. My daughter wasn't sure which one she wanted Cassi helped her decide as the store was very busy Cassi kept the customers calm and continued to be polite and professional she deserves a raise we remember her from March of 2022 when we visited before and she still has same friendly attitude. She is a keeper.
