City Gear offers a mix of customer experiences across its locations. Many visitors appreciate the great customer service and knowledgeable staff, especially at the South Dekalb Mall and Underground Atlanta stores. However, there are mentions of some staff not being very friendly. Despite mixed reviews, shoppers have found popular items, like shirts and caps, that generate positive buzz. Overall, City Gear is known for its hip hop apparel and a welcoming atmosphere, with some customers enjoying personal attention even after hours.