The COACH store at Lenox Square is consistently described as a well-stocked and very clean location. Customers report wonderful experiences, noting that the staff is sweet, friendly, kind, helpful, and fantastic. Associates are commended for going above and beyond, providing great service with a warm demeanor that makes visits memorable and enjoyable. Sales reps are proactive, and the store is helpful with checking item availability and holding products. The staff assists with designing and customizing bags, offering excellent advice on selections and charms, and informing customers of services like free monogramming, which is a nice surprise. The overall process is fun, making customers eager to return.
April was amazing to work with. She was welcoming, friendly, and kind. Any questions we had she answered them. The tall male with dark hair was not as friendly and welcoming. It felt like we were a bother to him. April helped so much and made us feel so much more comfortable and another employee as well we were all talking... read full comment
July 2025
came here for my friend’s bday and this coach store was amazing!! well stocked, very clean and the staff was so sweet. kiersten (sorry if i butchered your name queen) was the best and so helpful :) will be coming for myself sometime soon
July 2025
This store is always busy and I always get good customer service. I get approached by at least 2 sales reps every time I’m there. I’ve called store in advance to check on availability of an item which was in stock so they held it for me. It’s hard to get anyone on the phone these days and to hold items so I was... read full comment
