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December 2023 by Darren H.
I mean when you go to one Costco you've been to them all, so I won't go into the items sold here since I had to go to Cumberland Mall to get something I wanted to pick up my Coconut Water while I'm here, just like my home Costco, parking sucks but this one seems a bit brighter and isles a bit more open. On the downside, I can not get a hot dog when I come here I have to report the dogs here don't taste the same, shame as this the hot dog combo is the best deal around.
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October 2023 by Georgia B.
Saddens me to lower my ratings for Costco as a long time customer. Last couple of years, their service level declined while they increased the membership fees. I've been an executive member for decades and it's $120/yr now. While I appreciate some new items towards healthier foods, much of their merchandise quality have declined. It's unrealistic to expect the retailer to quality check everything they sell. However, I do expect what they sell are real / authentic AND their merchants to manage manufacturers / suppliers to at least an average quality. Today, I returned a jar of local honey I bought a couple of days ago after determining that it's highly likely it's NOT pure raw honey as advertised. With more allergies this season, I bought a jar of local (Georgia Honey Farm, a woman owned business) raw honey to boost my immune system. When I got home, I tested it for its purity. It failed not one but several tests...the water (see my pic), match stick, microwave/stove top and heated stainless steel tests. Disappointing that Costco is selling honey that is not as advertised! Honey is one of the most faked foods in the world. It's a simple math...there's more honey on shelves than the amount possible for bees to make. It's bad enough I was sold a fake product and took additional time to return this fake-honey, but the customer service was despicable! I notified the associate processing my return of, the item not being authentic honey and Costco should consider taking it off the shelf. Next thing I know is that her manager came over with hostility stating "we're not going to take it off the shelf because one customer didn't like it". Fair enough, but I didn't say I did not like it! I said, it's a fake product! I do NOT expect this associate nor store associates to have that level of authority. I DO expect the store associates to forward their customer feedback to the store manager to notify relevant regional and/or corporate units responsible for merchandising. Apparently, this supervisor wants to continue to sell fake items and put words in my mouth. Her approach was entirely dismissive and hostile. In the least, they should flag it and request a review rather than continuing to sell a known / suspected fake-honey. After all, it's in Costco's interest to listen to its customers and maintain their branding. Not so much today...hopefully it's just these 2 people rather than the store, regional and corporate practice. It is a failure on multiple levels including not educating their associates on appropriate costumer service periodt! No good deed...In case y'all are interested, here's how you tell honey Is pure. A drop of pure honey on your thumb will stay in one place. A drop of pure honey placed in a glass of water will drop to the bottom and will not dissolve. A matchstick dipped in pure honey will still be able to ignite when struck. When mixed with a few drops of vinegar essence, pure honey will not foam. When heated on a stove top / microwave, pure honey will caramelize quickly and it will not foam up. Pure honey tends to crystalize over time.
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September 2023 by Elizabeth D.
We love this Costco and Mina is the BEST! She is patient and kind, always super helpful, and remembers her customers. Costco, you'd better be good to Mina because you won't find another employee like her!
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June 2023 by Missy
This place need to do better. Had appointment and it take almost 3 hours just to check 1 tire. Need seating area. Bathroom was horrible.
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May 2023 by Gloria Kang
Had to rebalance my tires twice in one week because the weights were thrown off. Brought my car in Monday and it’s still not fixed 6 days later. When you call, you’re either put on hold for an excessive amount of time, or they don’t pick up. This was my 3rd call today and I do not know when my car will be ready. Hire more people, retrain your team, and fix my tires.
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May 2023 by Melinda M.
I LOVE Costco... I live nearby and I'm in this location once or twice a week. BUT!! Discount Tire surpassed Costco's Tire Center customer service by far. I stopped in Costco due to my run flat tire issue...the service guy only provided information for purchasing a new tire instead of the expertise on what I can do with the existing tire because Costco does not work with Goodyear tires.After being handed the piece of paper with the cost of the tires...I headed 1 mile away to Discount Tire... the guy visually checked and got on his knees and looked under... it was close to the end of the day...so at least Discount Tire topped it off with air because it was visibly low and made my appointment for first thing the next morning... TURNS OUT, I did not need a new tire after all... Almost money wasted at Costco on tires that are $265.00 each for my vehicle.
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April 2023 by I S
Was there for 4 hours today for 3 new tires and new tire sensors and have to go back tomorrow because two tires are now running low. Terrible experience.
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February 2023 by Charlei T.
Not sure how you can't like Costco. Free samples, bulk items and discount petro! This is truly a one stop shop. Great for peppers and large families. Of course it gets busy but cashiers do an amazing job at getting everyone through the line.
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February 2023 by Ginette O.
Madhouse on the weekends! Be ready for it! From parking lot to cart to entrance to all through the store to cash register to food court to exit to parking lot...madhouse! Patience is a MUST! Folks love their bulk items! I shall try again on a weekday! 3 stars for the madness and bulk items! Hahahaha!!!!
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February 2023 by Md Reazul Islam
Total ripoff. Took my car because one of the tpms sensors went bad, I replaced the other 3 a couple months ago. I had to wait 2 hours for them to tell me that I need to change all 4 costing $240. I took my car without doing it and went to Walmart and they just changed the bad one for $30.
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January 2023 by Karen G.
I enjoy going to this Costco at Cumberland Mall because the store is easy to navigate through to get my items. The staff is always very helpful and friendly despite the short staid and overwhelming crowds. Unfortunately, I've seen a reduction in health foods such as mixed greens and flax seeds. The lack of the styles of foods interferes with my 2023 vegan goals.LOL Customer Service was soo busy today and still Tony (who helped me with a new credit card and Mina (or Nina- Blonde-haired Latino woman) who got me my rebate store credit were both patient. Great customer service team!
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December 2022 by Gregory C.
Costco has a lot to offer for locals at the Cumberland area. The gas alone is the best deal around town. But it's the fresh produce, meats, and frozen foods that keep me coming back. If you are hungry, can't beat the $1.50 hot dog and soda. I'm the hot dog franks are advertised as 100 percent all beef. And they are really tasty. Parking can be a slog especially on busy days like Friday, Saturday, and Sunday. If you can't swing it during a Wednesday or Thursday, I've had good success getting in and out.
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November 2022 by Nicole S
I asked them 2x to keep my 2 nice tires. They put a dry rotted tire on the spare and in the back of my truck. No 2nd tire.. The same salesman I told I wanted to keep the best 2 tires acted like the dry rotted tire was my good tire. After I told him the tire looked like "shirt" his memory was jogged. I walked with him to the tire bay and told him "That's poor quality work. It should have never happened. No body listened to what I asked for." However, the manager listened and made sure it was right before I left. I hope this shop wasn't trying to take advantage of a woman and her 22 year old truck.
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November 2022 by Kiah R.
This Costco is very well stocked, they always have everything I need. Sometimes they run out of the little brownies because everyone buys them when they see them but they will return in about a week afterwards. There's plenty of parking, only place that is a complaint is the gas area, this is my least favorite costco to get gas at because of how the entrance for gas is set up.
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November 2022 by Jay J.
Definitely one of my favorite costcos! Always seems stocked with the best items. Nice folks. Good cafeteria corner. However also one of the busiest!! But will definitely keep coming back! They need pasture raised eggs!