Firestone Complete Auto Care in Atlanta, GA, located at 1776 Howell Mill Rd Nw, has built a strong reputation for reliable and honest auto care since 1926. Customers appreciate the friendly and professional service provided by the staff, including team members like Calvin and Byron, who are known for their honesty, helpfulness, and extensive knowledge. The store offers a wide range of services, from tire sales and replacements to oil changes, brake inspections, engine repairs, and battery replacements. Many reviews highlight the quick turnaround time and the transparent communication about additional repairs needed, with no pressure to proceed immediately. Customers feel confident returning to this location due to the honest approach and consistent quality work. The staff's professionalism and genuine attitude stand out, making the experience stress-free and pleasant. Positive interactions with employees like Liz, who is praised for her patience and thoroughness, further enhance the store's reputation for excellent customer service. Overall, Firestone on Howell Mill Rd is seen as a trustworthy and dependable auto shop that delivers great service, keeps customers coming back, and ensures vehicles are well taken care of.
Firestone has great customer service. I walked in and was greeted right away. Ms. Liz was very friendly and helpful to me. She saved me a lot of time and stress.
March 2025
Got what I needed for a great rate in a quick turnaround and was made aware of additional items that could use attention but not uncomfortably pressured to have any of it completed that day. Very nice guys who seem genuine and not like a lot of other slimy salesmen at some of these car places.
February 2025
The store is extremely efficient and professional especially working with Byron who is so knowledgeable. This made this process so smooth, easy and stress free for replacing my battery. Thank you!
