Global Imports BMW in Atlanta is known for offering a wide selection of impressive new BMW models and high-performance BMW M models, with transparent pricing and a focus on superior customer care. Customers appreciate the personalized, 1-on-1 experience available in the showroom or conveniently online, with the dealership delivering vehicles directly to buyers. The service center is staffed with knowledgeable BMW Certified Master Technicians who work hard to keep vehicles in top condition. Customers have praised the service advisors and technicians for their professionalism and dedication, often going above and beyond to ensure satisfaction. The dealership also offers Fast Track Appointment Service, service financing, and complimentary car washes, making maintenance convenient and straightforward. The sales team, including salespeople like Omar Allen, is often commended for their kindness, patience, and non-pressure approach, making car buying a smooth and enjoyable process. However, experiences can vary; while many reviews highlight excellent service and deals, there are concerns about inconsistent customer experiences. One customer shared a negative experience involving delayed payments and lack of resolution after selling a vehicle, emphasizing the importance of professionalism. Overall, Global Imports BMW strives to provide a world-class BMW experience through quality vehicles, attentive service, and a focus on customer satisfaction in the Atlanta area.
Parts department, Mr. Gerome Ellis was FANTASTIC and extremely helpful in helping me locate a part for my M4. He went above and beyond to help me out during my search. If you need any parts for your BMW, he is the man to go to. Thank you!
November 2025
My tech Neel had great customer service, I give him a 5 but I do wish Bmw overall had a rewards program for their customers as pricing is already so costly.
November 2025
took the time to go over every detail when I was in a frenzy about my vehicle! I would recommend this service center because they work hard to please the customer and make sure your car is in top condition! The service manager/advisors and techs are all AMAZINGLY GOOD AT WHAT THEY DO! Thank you!
