Hertz

Hertz, Car Rental
Hours: Hertz provides a mix of experiences at their Atlanta Hartsfield location. Many customers appreciate the professionalism and honesty of the staff, with some mentioning specific employees who are friendly and helpful. One reviewer highlighted a positive experience with an employee named Amber, who offered assistance with a gas charge issue. However, there are concerns about communication and organization at the location. Some customers reported confusion regarding vehicle pickup, with signs and instructions not aligning, leading to safety concerns due to fast-moving vehicles in the garage. While the cars, like the Toyota Corolla with Weathertech mats, received praise, issues with gas charges upon return frustrated some customers. The process for disputing charges is seen as cumbersome, requiring forms and extended waiting periods for responses. Despite these challenges, loyal customers express their intention to return, particularly due to the excellent service provided by certain staff members. Overall, Hertz is seen as a reliable option for car rentals, but improvements in communication and efficiency could enhance the overall experience.

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1. Atlanta, Georgia