The Lacoste store receives mixed reviews regarding its staff. Some customers report a positive experience with nice and friendly staff, particularly noting one associate who was very professional. This associate answered all questions, had good sizing knowledge, and stayed to help even when their shift was nearly over. This professionalism was the sole reason for a high star rating from one reviewer. However, other experiences were negative. Some customers were rudely greeted by staff who did not look up from their phones. These staff members were reported to talk trash about customers while they shopped, which was described as very unprofessional and made customers uncomfortable. Another downside mentioned was an issue with product presentation, where a box appeared to have been handled, though the store itself was described as a nice place. The service experience varies significantly depending on which staff member assists the customer.
Thanks Daniella for your professionalism and hustle today! You made us want to shop even more.
March 2025
Athena and Hakeem were great! I went in to return only and they ended up making some recommendations and I came back and bought again yesterday. Those 2 are very welcoming! I’ll be back for sure
May 2023
I visited the store before Xmas 2022 to return one item, then turned out I purchased two items. Nice & friendly staff!