Lids is a business known for its excellent customer service and helpful staff. Customers often praise the employees for their kindness, patience, and willingness to go above and beyond. Santana stands out as a highly personable employee who has helped customers multiple times, holding onto hats for months and making sure they are perfect. She is considered the best at this location, and customers prefer shopping there as long as she is working. Mike is appreciated for his attention to detail and ability to assist even during busy times, making sure each customer's needs are met without frustration. Charles is recognized for his skill in customizing hats, putting great effort into making sure the final product exceeds expectations. Lawrence is also noted for providing exceptional service by suggesting options and helping with customization. Overall, the staff at this Lids store creates a positive shopping experience, with customers feeling valued and satisfied. The store’s friendly and dedicated team makes it a preferred place for hat shopping and customization.
Stephen and the whole entires team at Perimeter Mall Lids was very helpful and patient with me and my friend purchasing a birthday gift. Even gave personal insight on what would be best. Totally recommend checking out Lids in Perimeter mall customer service is a 10/10 along with 🔥🔥 merchandise.
May 2026
Desmond was really nice! He helped me pick a hat that fits perfectly on my head. He also customized the hat with my name on it! He is very kind and provided great customer service!!!!
March 2026
The staff at this location it’s good compared to other locations the I have been
