-
December 2023 by flossy mae
Customer service is TOP TIER Sha'Vonne Thompson was very helpful, friendly and kind. She was the absolute BEST. Place was clean.I would give ZERO STARS for the price. It's a well kept black neighborhood they've jacked the price up 3 x sometimes 4x the price, a storage unit downtown is much cheaper.
-
December 2023 by kobie
I am extremely impressed with the level of customer service I received. Sha’Vonne T. went above and beyond to ensure that all of my needs were met and that I had a positive experience.Sha’Vonne professionalism, and willingness to assist truly made a difference. I would highly recommend this establishment to others due to the exceptional customer service I received. Thank you for setting such a high standard!
-
December 2023 by Cam Scott
the lady customer service was excellent , very helpful , and fast definitely recommend doing business with them her name was shavonn
-
November 2023 by K Ross
This has been my best experience with a storage facility! The space is clean & well-lit. The best part of using this facility is Shavon. She's amazing! She's always accommodating when I need assistance with anything. And the best part is that she does it with a smile!
-
November 2023 by Ms. T Robinson
Ms. Sha’Vonne provided excellent customer service to me and my daughter. My daughter also has a unit at this location. There were two people in front of us and Ms. Sha’Vonne still remained calm, as she was the only person there to assist everyone. Ms. Sha’Vonne let us know that she would be with us and thanked us for being patient. When she got to me, she was patient and explained everything to me about my new account. She went above and beyond to make sure that I had everything that I needed before signing my agreement. I would definitely recommend this location to anyone.
-
November 2023 by Wednesda Furman
Clean and air conditioned spaces and easily accessible. Customer service is the best and Ms. Sha'Vonne Thompson Shows unwavering patience and goes above and beyond to assist customers.
-
October 2023 by Lashaun Beckley
Moving is always stressful but Sha’Vonne made the experience less of a hassle. She was knowledgeable and friendly. All the things that you want in a customer service setting.
-
September 2023 by Takara Thompson
ShaVonne Thompson have the natural ability to understand and feel what her customers are experiencing, and you are able to meet our needs effectively. Really good at focusing on what customers need and require. You have a real instinct to understand our customers. Love her !!!
-
September 2023 by Ri Ri
Sha’vonne was very helpful! She was quick & made sure she found the best storage unit plan that works for me. Very nice lady definitely would recommend
-
September 2023 by Jacquelyn Hailes
Sha’vonn was a pleasure serving me she was polite,informative,and very helpful we could use more people like her in customer service.
-
September 2023 by Vic Walker
Initially, the customer service was good. The problem came in when I tried to store my belongings on July 29, 2023. When I arrived, I noticed a bouncy house, a lot of cars blocking the road to the lower (1st floor) entrance and a lot of foot traffic. Upon walking closer, I noticed that there was some sort of cookout going on and the food/beverages were on tables blocking the entrance. When I spoke to the woman about the blocking of the door, she informed me that she sent out an email about the event. That's an email that I never received. Then she stated that she would not be moving the tables because she was already set up and that my truck couldn't come that way because it would endanger the children. There are grassy areas all around the building and that is where the cookout should have taken place. This was on a Saturday when people are off and have time to move. Everyone there was forced to use the other entrance that led to the 2nd floor. I was using a moving company and they charge for using stairs/elevators. This entire ordeal should have never happened and I am in the process of contacting the corporate office to have something done about this. I highly recommend NOT using this storage facility until there is proper management and training done for the staff. If I could find another storage unit and had the time and money, I would go elsewhere.
-
September 2023 by Dr. Philip Igbinijesu
First time using a Life Storage facility. Simply excellent. The location manager, Ebony, was very awesome and truly professional
-
July 2023 by Victor W.
This is the review for the store at 3900 Cascade Road Initially, the customer service was good. The problem came in when I tried to store my belongings on July 29, 2023. When I arrived, I noticed a bouncy house, a lot of cars blocking the road to the lower (1st floor) entrance and a lot of foot traffic. Upon walking closer, I noticed that there was some sort of cookout going on and the food/beverages were on tables blocking the entrance. When I spoke to the woman about the blocking of the door, she informed me that she sent out an email about the event. That's an email that I never received. Then she stated that she would not be moving the tables because she was already set up and that my truck couldn't come that way because it would endanger the children. There are grassy areas all around the building and that is where the cookout should have taken place. This was on a Saturday when people are off and have time to move. Everyone there was forced to use the other entrance that led to the 2nd floor. I was using a moving company and they charge for using stairs/elevators. This entire ordeal should have never happened and I am in the process of contacting the corporate office to have something done about this. I highly recommend NOT using this storage facility until there is proper management and training done for the staff. If I could find another storage unit and had the time and money, I would go elsewhere.
-
July 2023 by Deana Rutherford
When I needed information to find my unit Shavonne was excellent about giving me directions and told me all other information I needed to know. She was very professional!!
-
July 2023 by ELVIN ROSS
I mean I was stressed out and Sha Vonne very calmly turned things around and had the most pleasant experience!! Thank you so much for your kindness and help!! I’m forever Life Storage!!
