PetSmart is a large retailer offering a wide variety of pet supplies and services, including grooming, dog training, and adoption. Many customers report positive experiences with the staff, who are consistently described as friendly, sweet, nice, helpful, kind, and gentle. The store is noted for being clean. Shoppers appreciate the generous return policy on dry food, which gives them confidence to try new products. The option to shop online and pick up in-store is also available. However, significant concerns are raised about the quality and care of the fish sold. One customer reported receiving conflicting information about betta fish care and, after ensuring proper tank conditions, had two fish die within days. They also observed dead and dying fish in cups on the store shelves. This experience led them to state they will return for dog supplies but will not shop for fish items anymore. While services like grooming receive high praise, the experience with live fish can be sadly bad.
Picked up an assortment of fish and got helped by Celeste. She was friendly and knowledgeable!
February 2026
The store staff is super friendly and helpful. The store carries everything you could need for your pet. An added bonus is all the services they offer in 1 place, like a vet office, animal training and grooming. My cat's grooming was exceptional!
November 2025
Grey was an absolutely amazing groomer, she took care of my baby and had her looking prim and proper. Thanks Grey !! Definitely recommend the Seasonal add on , my fur baby smells like gingerbread ❤️💕
