South Metro Towing provides a professional and friendly service for customers retrieving vehicles after theft. Many reviews highlight the helpfulness of the office workers, who guide clients in preparing the necessary documents before their arrival. Customers are advised to bring cash for payment and to have their driver's license ready, as no other forms of ID are accepted. The towing company strictly requires that payment be made with a card owned by the vehicle's title owner or in cash. Though they advertise 24-hour service, the office does not open to the public until 9 AM, but employees have been known to accommodate early arrivals. Overall, customers report a decent experience, appreciating the quick and respectful service, even in challenging situations. One reviewer noted a positive outcome following a disagreement, citing the professionalism of the staff. Special recognition was given to a specific office clerk for her kindness and efficiency in making the process easier for clients.
The lady in the window it’s too rude to the customer
January 2026
Great People!! Expert Knowledge!! Wonderful Customer Service Team and Drivers!!!
October 2025
This is too small for this review. Extremely unprofessional. RUDE! DEFENSIVE AND CROOKED. They rushed me out. Then the next day the Apple Watch detects someone rambling through the car. CROOKED CROOKED CROOKED! And will be handled by an attorney. DO NOT deal with these people
