Steve Madden at Lenox Square offers a mixed experience for its customers. Some visitors appreciate the stylish shoe options and consider the brand their go-to for footwear. However, the store itself is small and limits the number of customers allowed inside at a time, which can lead to a crowded atmosphere. During a recent visit, one customer noted a lack of initial attention from the staff, except for one employee named Mikayla, whose excellent customer service helped secure a significant sale. In another instance, the store's management, including employees Gabby and Diamond, received praise for their helpfulness during an exchange process. Customers found the staff to be patient and attentive, working as a team to assist everyone. Overall, while there are some concerns regarding service consistency, the dedication of certain employees shines through, encouraging a loyal customer base that appreciates the quality and style of Steve Madden shoes.
Friendly staff, several shoe options for men and women, good location in the mall
October 2022
I love Steve Madden they are my go to shoes, put this particular store was small and they were only letting a small number of people in at a time.. there were people in there just sitting and not shopping
August 2022
I love Steve Madden they are my go to shoes, put this particular store was small and they were only letting a small number of people in at a time.. there were people in there just sitting and not shopping
