Truist is a bank that has adapted its services to prioritize the health and safety of clients and staff, offering drive-thru teller services, appointment-only visits, and branch closures with enhanced sanitization measures. Customers appreciate the helpfulness and professionalism of some staff, especially personal bankers and contact center representatives, who are described as courteous, knowledgeable, and polite. One customer highlighted the ease of obtaining a loan, paying it off early, and receiving their car title promptly, expressing satisfaction with the bank’s services. However, experiences with customer service vary; while the branch manager is praised, some staff members need more training in customer service, as some clients feel they are not greeted or treated equally. The contact center staff includes helpful representatives who handle sensitive situations well, but there are instances of frustration and poor communication from other employees. Overall, Truist is seen as a reliable bank with dedicated employees, though improvements in staff training and customer interactions are needed.
Accommodating service line and efficient bankers, thank you for helping me!
September 2024
The staff were extremely friendly and helpful. I was in and out quickly.
April 2024
Went in to get an important document notarized (after having issues at a different location) and the staff here was extremely helpful and expeditious. THANK YOU!!!
