Truist, a local banking institution, has consistently provided excellent customer service according to numerous reviews. Customers have praised the patience and helpfulness of the bank's staff, particularly Phfait and Shar, who worked diligently to assist an elderly customer with closing an account. The branch manager, Ms. Cheryl Frederick, has also been recognized for her warm welcome and professionalism, going above and beyond to help customers with their transactions. Reviewers have also highlighted the friendliness and efficiency of the tellers, who have been able to resolve issues promptly. Overall, Truist's branch has earned a reputation for providing a positive and accommodating banking experience, even when customers are in a hurry or facing complex situations.
I have had the best service at this branch of any bank I've ever been to. Customer service is top notch! The managers go above and beyond to help.
May 2023
Electronic cash counter made an error. Poorly staffed. Poor customer service
May 2023
I love how nice and friendly the teller ladies are when I come in to make my deposits. When I actually had an issue on my account, I was happy the teller could assist me. She was fast and efficient.
