Truist, a local banking institution, has consistently provided excellent customer service according to numerous reviews. Customers have praised the patience and helpfulness of the bank's staff, particularly Phfait and Shar, who worked diligently to assist an elderly customer with closing an account. The branch manager, Ms. Cheryl Frederick, has also been recognized for her warm welcome and professionalism, going above and beyond to help customers with their transactions. Reviewers have also highlighted the friendliness and efficiency of the tellers, who have been able to resolve issues promptly. Overall, Truist's branch has earned a reputation for providing a positive and accommodating banking experience, even when customers are in a hurry or facing complex situations.
I dropped by this branch of Truist and was assisted by Cheryl Frederick, Branch Leader. Ms. Frederick was not only very helpful and concerned about resolving my issue, she went above my expectations by assisting me with navigating the customer service phone help. I don't know how I would have resolved my issue without... read full comment
December 2025
Everybody I spoke to here was helpful and very polite, and they got me squared away quickly. A good experience!
April 2024
I have had the best service at this branch of any bank I've ever been to. Customer service is top notch! The managers go above and beyond to help.
