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March 2024 by Bradley Tribble
Cool internet gateway equipment but T-Mobile is clearly not what it's cracked up to be. I've been a Verizon Wireless customer for nearly 13 years now and since they started going up on bills I thought we'd give T-Mobile a try since they have 5G all through where I live and Verizon only has 4G. From the very start of when we got our T-Mobile Internet gateway and sim cards we had nothing but issues. I couldn't get half my devices to connect. My phone was the only device that would connect effortlessly to it but my Samsung TV and most important of all, my blink camera sync module would not connect period. Also while my phone was connected to the T-Mobile WiFi the Internet would periodically shut down for several seconds then start back up on its own. My Verizon gateway never gave us these issues and we've had it for over two years now. So I called tech support and spent over 2.5 hours on the phone with them and they could not resolve the issue. So I began to start a return order and it took two different agents to get that done with them repeatedly begging me to stay with them and pay a higher price for less quality service. They even offered me a month for free and I told them there wasn't any sense in having it even if it were free if it wasn't going to work right. And to be completely honest about data speeds, the T-Mobile 5G is fast, but Verizon's 4G isn't too far behind it and it is far more reliable. Glad I nipped this nightmare in the bud by returning everything within the deadline to do so. I probably won't be going back to T-Mobile for anything again. I'm sticking with Verizon ?
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March 2024 by Patsy Bellis
T MOBILE IS HORRIBLE DO NOT GET SERVICE...I CALLED THERE CUSTOMER SERVICE THEY DIDN'T WANT TO HELP ME WITH LIFELINE PROGRAM..IF YOUR NOT RICH AND WEALTHY THEY HAVE THE GALL TO TRANSFER YOU TO ASSURANCE WIRELESS..I WOULDN'T GIVE T MOBILE MY MONEY NOW JUST BECAUSE OF THAT .. BEWARE PLEASE DON'T GIVE YOUR HARD EARNED MONEY TO T-MOBILE.......GO TO ATT OR SOMEWHERE ELSE.
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March 2024 by Paul Baraz
Non existent customer service
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March 2024 by Bruce Fredrics
HORRIBLE!!!
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March 2024 by R D
I'm normally a nice person but F t mobile I've been a customer for more than 7 years and I cant do a jump upgrade because the last time I got a new phone someone switched me from a jump plan to a finance plan so now I have to pay the phone off fully in order to do anything and they can't switch me back until that happens. So as soon as I get my phone paid off I will no longer be a tmobile customer I will take my business elsewhere since they can't fix their own mistakes. I'll also be contacting the BBB as well.
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February 2024 by ray naraj
I DID NOT GET MY PHONE WHEN I ORDERED MY PHONE AND THEN I PAID EXTRA SHIPPING AND THE ONLY THING I GOT WAS A ADAPTER HOW DO YOU MISSPLACE A WHOLE PHONE AND THE BOX WAS BIG , IF YOU SWITCHING TO T-MOBILE IS NOT RECOMMENDED AT ALL
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January 2024 by vincent wiggins
T-Mobile is charging my church for a second phone. When the church purchased the phone they said it was buy one get one free. This was at the Fayetteville, Ga location by the Publix.Does anyone have an email address for T-mobile corporate office? HELP PLEASE!!!!!
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January 2024 by Melba Mapp Harris
T-Mobile has been charging us for equipment that we no longer have. I have spoken with at least four call center representatives, Khadijah, Ashley,Corley and Maurice who have done their job assisting me as far as they can assist. Corporate managers or"higher ups" are the only people to assist any further.They identify that T-Mobile is to blame however, only a head person can stop charging us. It's been almost a year now and we will accrue almost a thousand dollarsby March of this year. My husband is a Veteran and with limited access already. I am having to call only to get NO resolution.We need this resolved Last Year. So disappointing after being customers for over 15 years.
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January 2024 by Jammer
T-Mobile is trash! Post John Ledger
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January 2024 by Dale Pendergraft
They owe me almost 10k in rebates for signing up three of my business for cell phones and now they will not even return my call.Stay away. I will be taking them to court.
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December 2023 by Craig Goodwin
My experience has a customer coming from Sprint with T-Mobile is horrible. There was a way that I could give them a zero on this thing I would. I am switching to Verizon as soon as I can pay my phones off and leave this madness. Their customer service and representatives are horrible. If you are looking for a phone company, do not be fooled by T-Mobile.
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December 2023 by Zenia Hidalgo
Tmobil customer service is horrible when a problem exist they keep you on hold for a long time a call or chat then they tranferd you over and over to different reps and they don't follow up with previous problem phone call or chat on top they expect for you to referd friends or give good rating uff!! Horrible after I am done with my contract I will leave tmobil people keep signing up with tmobil we all should go by reviews and get this company bank run this is what I told with my problem 2 days ago Please do not worry. I have already submitted the request. You will not face any inconvenience. It will be done within next 3-4 hours. Please be rest assured. Still waiting to fix my problem
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December 2023 by Buttercup Jones
Am so disappointed in tmoble ,went to one location , they was acting really funny like they didnt want to service me ,the y spoke spanish an then when i got help they rush me an told me that it was my phone ..i been a member of tmoble for over 5 years .my phone service is the worst ..all my apps work on my phone i just cant recieve calls an out going calls ,they put a ticket in an it been like a week ..my bill been paid for the month ..now i cant reach out to family an friends an i hope an pray i dont have an emergency i cant even call 911...am so upset an disappointed
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December 2023 by david blair
Dont go to tmobile! They offer you a promotion to get you to sign up and after they hike your first bill up so high like $328 they then tell you that they can’t honor their promotion they offered to get your business! The phones (3 devices) I signed up for free, was now “half off”. By that time its too late to cancel. After driving 2 times to tmobile store, I had to call *611 5 times befire I FINALLY got a manager to correct the overcharges which was well over $150. I ran to AT&T so fast, and I agree with my sales rep there, they should be called T-MAYBE! Take my advice DON’T GO TO T-MAYBE!
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November 2023 by Jellian Williams
T-Mobile: A Saga of Frustration, Broken Promises, and Unmet ExpectationsDear T-Mobile,It is with a heavy heart and a mounting sense of frustration that I put pen to paper to detail the disheartening experience I have endured as a loyal customer of T-Mobile, an experience that has left me questioning the very essence of customer service and loyalty.In the not-so-distant past, I embarked on the journey of trading in my old phone for the allure of a new one. Little did I know that this seemingly straightforward transaction would evolve into a saga of broken promises and unmet expectations. A 45-minute conversation with a T-Mobile representative last year ended with assurances that the trade-in credit would seamlessly transfer to my new device. Alas, assurances proved futile as the credit found its way into my bill credit, contrary to my explicit instructions.In the wake of numerous calls and discussions with customer service, a glimmer of hope emerged when a supervisor acknowledged the error, vowing to rectify the situation. Kudos to that representative for their honesty and commitment. Fast forward to this year, and I find myself traversing the same frustrating path. Despite my efforts to communicate my past ordeal, the outcome mirrored the previous year's disappointment.Upon raising the issue, T-Mobile attributed the problem to an ongoing promotion, a stark contradiction to the information provided prior to the trade-in. Frustration reached its peak on 10/30/2023 at 8:22AM when my attempt to seek resolution transformed into a convoluted runaround, leaving me bewildered and disheartened.Engaging with a supervisor provided a fleeting sense of optimism, as a commitment was made to credit the new equipment within a day. Yet, harboring doubts was inevitable, fueled by a recent unfulfilled promise just seven days prior. Determined to achieve resolution today, I pressed the supervisor, who, after a brief hold, conveyed that he had consulted his manager, and no further actions could be taken. Unwilling to concede defeat, I insisted on an alternative solution.In a turn of events, I proposed returning my old phone and requested the termination of services once I received it. Expressing agreement, the supervisor subjected me to a third hold within a mere 10 minutes. Shockingly, my phone service was abruptly terminated during this period, thrusting me into uncertainty regarding the procedure for returning the old phone and the subsequent steps.This encounter with T-Mobile's customer service left me flustered and disheartened. The oscillation between hope and disappointment, coupled with a supervisor's inability to provide a satisfactory resolution, painted a disconcerting picture of the company's commitment to customer satisfaction. The abrupt termination of my phone service while awaiting a solution not only left me stranded but also highlighted a glaring lack of transparency in the process.As a consumer who once believed in the value promised by T-Mobile, this experience has shattered my confidence. The disparity between the company's assurances and the reality of customer service today raises pertinent questions about the treatment meted out to loyal customers. The unresolved issues surrounding the return of my old phone and the cessation of services further compound the frustration, leaving me with a sense of disillusionment in my ongoing relationship with T-Mobile.As a patron of two years who initially placed trust in the assurances offered by T-Mobile, the recent treatment I have received stands as a source of profound disappointment. The glaring disparity between the showcased commitment to customer value and the harsh reality of my encounter on 10/30/2023 is not only startling but also deeply disheartening. Stranded with an SOS on my phone, I now grapple with the inability to reach T-Mobile, accompanied by a cloud of uncertainty regarding the reception of my old phone and deposit, leaving me with a lifeless device and a forfeited deposit.
