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February 2025 by Allen Davidson
Disinterested in helping the customer. I came in with my friend who recently was in the ER after a car struck him and carrying his backpack and my messenger bag. the employee who asked if i needed help couldn't have been less enthusiastic about helping. set me up to file a claim and then walked off. never came back to check on me. i passed the idiotic verizon/asurion phone claim replacement deadline and the ability to get a replacement the same day was lost to "next business day shipping" which on a thursday means they won't ship it out until late friday from like Kentucky (how do you have phones close enough to be delivered same day but next busniess day is states away??) and so I won't get a phone until monday. I HAVE WORK AND APPOINTMENTS! i know its not a policy of this verizon in particular but obviously i'm sitting here and haven't left, so it would seem that something didn't go right but NOT ONE EMPLOYEE HAS COME TO ASK! convenient location, but inconvenient staff
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January 2025 by Phil
Young lady who helped me was very nice but got many things wrong. Told me my phone didn’t have lost damage protection on it ( it did), She said the trade-in value for the phone I was bringing back was $400. It was $800, I asked for my new phone to be a 16 Pro Max and then when I check the box on leaving the store she’d given me a 16 pro.
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January 2025 by Catherine and Keisha Jones
I initially wanted to take advantage of the Black Friday deal for 4 lines at $145 with a free phone, but due to the holiday rush, I didn’t have time to wait and missed the offer. In December, I visited the store and spoke with Courtney, the Business Representative, about the current promotions. I repeatedly asked what my average monthly bill would be, but she only disclosed it at the very end—after switching out phones and setting up a Google account—stating it would be around $160 with taxes.
However, my first bill was $332.82, and my average monthly fee is now $216.62 before taxes. This is far from what I was led to believe. Courtney’s handling of the situation was misleading and does not reflect the level of honesty and professionalism I expect from Verizon Business. Customers value transparency, and providing accurate information upfront is crucial to building trust. This experience was very disappointing
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January 2025 by C'Sia Singleton
customer service was abysmal.
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January 2025 by Jada Watkins
Worst customer service.
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December 2024 by Zach Steinfeld
Would not recommend. Do not intend to return.
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December 2024 by L Lissimore
Convenient location. Plenty of free parking.
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November 2024 by Stefan Wright
Long wait. Poor customer service. No one asked if we needed any help. No ada accessible doors. Handicap parking was further away from door
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November 2024 by Janelle Martinez-Cruz
The worst experience at this store 😭
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November 2024 by Judah Robinson
Worst customer service I have ever had
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October 2024 by Michaela
When I came into the store I was greeted as soon as I walked in which was great. The guy who greeted me asked me what I needed and put me in the queue to be seen. He was very helpful by asking what I needed and giving me some info. My first interaction with the representative who greeted me was great.
Here’s where the customer service went bad with another representative named Malachi. When he approached me he had an unconcerned attitude and tried to rush me through the whole process. I ignored the way he acted and brushed it off. I told him I wanted to trade in my IPhone and the Verizon rep on the phone told me there was possibly 5 IPhones in the store for me.
After he searched for the iPhone he previously stated they didn’t have, Malachi began to rush me through the process not giving any info regarding the phone or the process.Even after I made a payment he didn’t give me any receipt nor paperwork regarding the trade in. Just lazy! He seemed like he was high off drugs and didn’t take his job seriously. I couldn’t ignore his horrible customer service anymore. He just rudely said you can go after I made a payment. No kind of customer service.
So I asked Malachi is there anything I need to do before I leave the store and how many days do I have until I have to return my old phone. He answered then said you can go. The one main topic that he should have communicated with me is that my phone service could stop working immediately because the new phone had to be activated.
After he rushed me out the Verizon store the only info he gave me was “ I can’t help you activate the phone it will be a $35 activation fee.”Malachi was so lazy! He was too worried about going to Popeyes to get him something to eat. I told him I just needed more info regarding the trade in. He looked at me with a blank stare like he was high and still didn’t give me anything. He said your done you can get your bag.
As soon as I left the Verizon store, I tried to use my old phone and I had no service!! I Couldn’t call or text anyone!! I went back to the store and informed him I had no service and I couldn’t call/text anyone. He stated all you have to do is turn on your WiFi to use it. Common sense would tell him if I was going home in my car there was no WiFi I could use because he didn’t tell me my phone service could possibly turn off because he rushed me out the store. He then began to laugh and said if I want to be connected to the “world” I just need to cut on WiFi. I told him there was no way to connect to WiFi if I didn’t know my phone service would be cut off while I was in the car.
I told him I was going to sit in the building activate my new phone. He stated you don’t have to activate it in here, as if I was going to go outside just to activate my phone and the WiFi would cut off. I said I want to activate it inside the Verizon store. He became irritated because he wanted to go to Popeyes.
I then asked him why didn’t he inform me that my phone would POSSIBLY go out of service if I didn’t activate the phone before I left the store. He then said he had no way of knowing if it would. The fact that he tried to rush me out the store but knew of a possibility that my phone wouldn’t work if I didn’t activate it upon leaving the store after I asked is so lazy of him. After I expressed that he rolled his eyes and kept saying he didn’t know if the service would disconnect. Anytime I would talk he would talk over me and keep saying the same thing to stop me from talking.He then began arguing back and forth with me. It was the worst customer service ever, I told him he was disrespectful and rude and he said he didn’t care. I told him I wanted to talk to management regarding his service.
A supervisor/a lady in management intervened quickly thank God! She stepped in was so professional and asked me what was going on, I explained to her the disservice I received from Malachi and she told me I can stay in the store to activate my phone. Thank God for her. Someone please train Malac
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September 2024 by Max Gemereth
Review was too many characters. See 2 photos>>
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September 2024 by Kyle Nadler
Customer service is fantastic if you don’t mind them taking on a 19$/month device protection plan when you upgrade telling you “it’s part of the package” That and a set up and go charge on top of the required activation fee because “that’s the deal” even when you tell them it’s optional from Verizon and it states it’s only if you don’t transfer the data yourself.
They should have their franchise pulled.
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August 2024 by Jaime
Waited 35 minutes after opening time at 10:00 and once I got in they would not create a phone plan because I was international. Do not recommend.
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August 2024 by Carl D
One the worst experiences ever had to come 3 times. No one there knows what they are doing
