Petsch Respiratory Services

Medical Supplies
Hours: Petsch Respiratory Services provides quality home respiratory services from its location on Martinez Blvd. Reviews from customers present a mixed experience. Several clients report positive interactions, describing the company as wonderful, professional, kind, courteous, and helpful. These customers state they have never had a problem, that any issues were resolved quickly, and that the staff acts like they care. The business is considered a blessing to the community by some. However, other reviews detail significant difficulties. One long-term customer reports finally leaving after four years due to described incompetence and madness. Specific complaints include that the staff is not familiar with the Medicare replacement schedule for CPAP supplies, requiring the customer to provide both the schedule and part numbers. The company reportedly will not ship or deliver supplies, limits customers to one item at a time even with travel conflicts, and has refused special arrangements. A major point of contention was being asked on multiple occasions to write future dates, including weekend dates when closed, on receipts. A final incident involved a broken mask strap that was nearly due for replacement, where the customer was told to pay or wait rather than receiving a no-cost replacement as reportedly mandated by Medicare. This customer has switched to a supplier that delivers three months of supplies at a time.

• 1.12 miles

  

  Mainspring Medical, LLC Medical Supply Store

1. Augusta, Georgia