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December 2023 by Scott Wooldridge
Very nice suite with all the accommodations of home. 2 bed two baths. Found the room in very good condition, clean, and ready for us.
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December 2023 by Ricardo GE
Clean rooms, friendly service. Unfortunately Internet TV was not working properly, I reported it since day 1 but I was told they were working on it. I stayed for a week and that was never repaired. Other than that, everything was OK.
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November 2023 by Shannon Page
We had a tree fall through our roof several weeks ago. Our insurance company put us in this hotel until our house is fixed back to normal. The staff at this place are extremely nice. I have not had one complaint about anything……except maybe the size of the trash can…..but that is it. Being out of our home for so long has been extremely stressful, but they make us feel welcomed.Food & drinks: The breakfast here every morning is a big selection. From eggs, sausages, and bacon, to waffles and cereal and oatmeal. Even grits and lots of juice choices.
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October 2023 by J W
Everything was great except for my bed. Mattress needs to be replaced in 405. One side is very warn and sags.
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September 2023 by Jean W
Room could have been cleaner. Dishwasher came out from underneath the counter. Carpets need to be steamed clean. Rooms could use some renovation.
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September 2023 by Felicia Jones
The staff here are very friendly and helpful. They have wonderful customer service ethics.Rooms: The rooms are extremely clean.
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September 2023 by Steven Derr
I have been staying in this hotel for 7 months and love it. This is the best hotel in Augusta. Great location and the staff is amazing. It is a pleasure seeing Anita every afternoon. She is so helpful and pleasant.
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September 2023 by Glenn Stone
Deborah is amazing. She is always quick with a smile followed by a pleasant greeting. She is a pleasure to be around for sure. She knows how to make my stays feel like home.
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August 2023 by Kenisha Screen
Staff was amazing I came late to check in and the gentleman was super nice and helpful. I come to Augusta often this is my new favorite place to stay when I visit.
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July 2023 by lavonne greene
Really enjoyed our stay at residence inn in augusta,ga...hotel was very clean and staff was fantastic....i wish to give a personal shout out to "JOLENE" the manager who went above and beyond to accommodate us with all our needs. Highly recommend this hotel and would return in the
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April 2023 by Bernard Williams
The young Lady at the front desk was very nice, our room wasn't ready so we went to eat and she called to let us know it was ready.
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March 2023 by Loonarie
Typical RI by Marriott. Has all the features you would expect. Location is a frontage road. Hot tub never worked while I was there, so call ahead on pool and whirlpool availability. Staff professional as expected. Common to see plenty of military personnel with Fort Gordon a few minutes away.
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February 2023 by yuuu-up
Stayed here for several weeks and very much enjoyed the place. The breakfast was constantly different, there was always hot coffee available that they rotate out every few hours, and the staff was always pleasant and friendly. The lamp shade in my room was broken, as some of the other reviews pointed out, but for the cost, size of the room, and amenities, a lamp shade is negligible. Would recommend
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January 2023 by Natasha R.
Really nice place to stay- one thing we enjoyed was that the rooms had full kitchens, so you can get a full size fridge/other appliances. This makes it easy to make or bring food! The staff is very friendly, and we also enjoyed the fitness room.
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December 2022 by Gordon NuDelman
The room we stayed in should have been repaired before giving it to a guest. While the bed was comfortable and the room was spacious, the hotel itself left a lot to be desired. The breakfasts are awful. I paid about $135 a night here, spending almost $2,000 during my stay here and it was not worth it. The gym is so tiny and the pool area felt dirty. The room was damaged. We felt that this was not worthy of a Marriot property at this price point. We stayed at a JW Marriot not too long ago and for only a little more the service, amenities, and experience was a hundred times better. If you’re looking for a place to stay for a while look elsewhere. I left a private review to the hotel and the manager emailed me apologizing and asking me to reconsider staying with them. I responded to him and did not receive a response. Disingenuous customer service in my opinion.
