Sam's Club in Augusta offers a range of services including drive-through options and prescheduled Club Pickup starting at 7 a.m. Members can find excellent values on a variety of products such as groceries, pharmacy items, optical services, home furnishings, office supplies, and electronics. The customer service experience is generally praised, with staff members like Nyeelah and Rochelle receiving commendations for their helpfulness and cheerful attitudes. Customers appreciate learning about convenient features like using the Sam's app for quicker checkouts. However, there are some concerns regarding the curbside pickup process. Several customers noted that the designated pickup parking spots are often occupied by regular shoppers, causing delays for those with scheduled pickups. This issue has led to frustration, particularly during busy times when staff are overwhelmed. Additionally, one customer expressed disappointment about the no-refund policy on gift cards, despite receiving invalid cards. Overall, while Sam's Club provides a variety of services and generally good customer service, there are areas for improvement in the management of curbside operations and policies regarding gift cards.
Very good experience today the temperature didn't seem as cold in the store as usual. Some staff are courteous others almost run over you with those large buggies, especially back near the pharmacy.
March 2025
The club is well organized and has a great selection of items. Parking can be a pain. Bathroom was clean.
March 2025
I came here this morning and was greeted with 5 BIG BOOMS! BOOM, BOOM, BOOM, BOOM, BOOM! Then I walked out with a chicken bake and a double chunk chocolate cookie.
